Regional Service Engineer

HANCHU ESS; Bolton; On-site; GBP 40,000 - 52,000; Full time

Job summary

HANCHU ESS in the United Kingdom seeks an energetic field engineer to support pre-sales, perform on-site energy storage installations, and deliver operator training across the Bolton region.

The role requires knowledge of solar and energy storage systems, ability to work independently, and willingness to travel within the UK. Fluency in English is essential.

Qualifications

• 2-3 years of technical experience in solar, energy storage or new energy electrical industries.
• Combined practical experience in pre-sales technical support and on-site after-sales service.

Responsibilities

• Provide pre-sales technical support in coordination with sales teams.
• Coordinate with local clients and provide energy storage technical supports.
• Conduct on-site technical presentations and gather local market intelligence.
• Independently complete on-site installation and grid-connected commissioning of energy storage projects.
• Follow up the full-cycle implementation of projects and take charge of after-sales operation and maintenance for the region.
• Handle client inquiries via work order system and troubleshoot faults.

Skills

Solar knowledge

Energy storage systems

Electrical principles

On-site commissioning

Client training

English fluency

Job description

Responsibilities

• Provide pre-sales technical support in coordination with sales teams
• Coordinate with local clients
• Provide energy storage technical supports
• Conduct on-site technical presentations
• Gather local market intelligence
• Independently complete on-site installation and grid-connected commissioning of energy storage projects
• Follow up the full-cycle implementation of projects
• Take charge of after-sales operation and maintenance for responsible region
• Handle client inquiries via work order system
• Troubleshoot and repair faulty equipment
• Manage spare parts inventory logs
• Deliver operation & maintenance training to clients
• Communicate with local clients
• Coordinate with the Leeds team to resolve technical issues arising from projects and after-sales services
• Build local service networks and standardized workflows

Qualifications

• Minimum 2-3 years of technical working experience in solar, energy storage or new energy electrical industries
• Combined practical experience in pre-sales technical support and on-site after-sales service

Required Skills

• Proficient in solar, energy storage systems and electrical principles
• Capable of independently providing technical support as well as performing on-site commissioning and equipment maintenance
• Fluent English in listening, speaking, reading and writing
• Able to communicate with clients and deliver technical training independently
• Familiar with local United Kingdom grid standards
• Long-term stable resident in United Kingdom and available for field business trips within the region

Preferred Skills

• Majored in electrical related disciplines
• Strong communication and presentation skills
• Capable of working under pressure
• Customer-service oriented