Regional Service Contracts Leader

Arjo Italia S.p.A.; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

Arjo is seeking a Service Contracts Manager to oversee and maximise revenue from service contracts across the East Region. You will manage contract awards, liaise with Sales and Service Operations, and ensure SLAs are met while driving customer excellence.

The role focuses on strong commercial acumen, data analysis, and stakeholder engagement, with proficiency in Microsoft Office. Prior healthcare sector experience is valued and SAP/Power BI familiarity is advantageous.

Qualifications

• Experience in healthcare environment with service and contract management.
• Experience in the medical technology sector is essential.
• Field Service Engineer experience and team leadership exposure is advantageous.

Responsibilities

• Implement new contract awards and establish systems for contract and business management.
• Develop and maintain Key Account Plans to maximise business potential within contracted accounts.
• Collaborate with Area Operations Managers and Area Sales Managers to ensure contracts operate in line with SLAs.
• Capture and facilitate invoicing for contract activity, including RPIs implementation.
• Prepare and communicate implementation documentation and account summaries to stakeholders.

Skills

Contract negotiation

Data analysis

Customer relationships

Microsoft Office

Communication skills

Leadership

Business development

Tools

SAP

Power BI

Excel

Job description

Arjo is seeking a Service Contracts Manager to oversee and maximise revenue from service contracts across the East Region. You will manage contract awards, liaise with Sales and Service Operations, and ensure SLAs are met while driving customer excellence.

The role focuses on strong commercial acumen, data analysis, and stakeholder engagement, with proficiency in Microsoft Office. Prior healthcare sector experience is valued and SAP/Power BI familiarity is advantageous.