Regional Service Administrator

Royal College of Nursing; Bury St Edmunds; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 32 days + bank holidays

Flexible working options

Job summary

The Royal College of Nursing is seeking a Regional Service Administrator to deliver an exceptional service to our members. You will handle a range of tasks from processing financial transactions and invoices to providing admin support for member and officer enquiries and casework, and supporting regional events and campaigns.

Ideal candidates are highly organised, able to work to tight deadlines in a fast-paced environment, with strong Microsoft Office skills and excellent communication and

Qualifications

• Organised and able to work within tight timelines
• Strong communication and customer service skills
• Proficient in Microsoft Office applications

Responsibilities

• Process financial transactions and invoices
• Provide admin support for member and officer inquiries and casework
• Support delivery of regional events and campaigns
• Liaise with internal and external stakeholders as a key team member
• Be the first point of contact to support membership

Skills

Customer service

Organisational skills

Time management

Microsoft Office

Tools

Microsoft Office

Job description

The role

As our Regional Service Administrator, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from processing financial transactions and invoices to providing admin support for member and officer enquiries and casework and supporting delivery of regional events and campaigns. We'll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders. You’ll be a key member of the team and the first point of contact to help support our membership.

The person

As a Regional Service Administrator, you’ll use your positive attitude and your administrative skills to support the regional patch teams, as well as meeting demands of tight deadlines and a fast-paced work environment.

In the role you’ll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You need to be able to work without supervision, have excellent time management skills and exceptional communication and customer service skills.

We’ll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI) - candidates are expected to complete applications using their own knowledge, skills and experience, and that whilst AI may be used for basic support such as spelling, grammar and formatting, applications must accurately reflect the candidate's own work and genuine work experiences. Where AI has been used to generate, fabricate or substantially create application content, the application may be withdrawn from the recruitment process.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Ian Ginno on [e-mail]

For more information about the recruitment and selection process, please contact [e-mail]

Opening date: 25 September 2026

Closing date: 18 October 2026

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Assessments/Interview date: 28 October 2026 (Virtual)