Regional Service Administrator

Royal College of Nursing; City of Westminster; Hybrid; GBP 32,000 - 36,000; Part time

Job summary

Royal College of Nursing is seeking a Regional Service Administrator to deliver high-quality support for members across the Eastern region. The role involves processing invoices, handling inquiries and casework, and supporting regional events and campaigns with a mix of remote and on-site work.

You will need excellent organisational and customer service skills, plus proficient use of Microsoft Office. The position is 28 hours per week on a fixed-term maternity cover basis, with a hybrid working

Qualifications

• As a Regional Service Administrator you will deliver a high standard of member support.
• You will manage admin tasks, enquiries and casework with accuracy.
• Strong time management and communication skills are essential.

Responsibilities

• Process financial transactions and invoices where required.
• Provide admin support for member and officer enquiries and casework.
• Support delivery of regional events and campaigns.
• Serve as first point of contact for regional members and stakeholders.

Skills

Customer service

Time management

Communication

Organisational skills

Tools

Microsoft Office

Job description

Employer Royal College of Nursing Employer type Public (Non NHS) Town RCN Eastern region (Bury St Edmunds office, London or Nottingham) with hybrid working Salary £31767 - £35757 per annum Closing 18/10/2026 23:59

Regional Service Administrator

Regional Service Administrator

RCN Eastern region (Bury St Edmunds office, London or Nottingham) with hybrid working

28 hours per week, Fixed Term contract (maternity leave cover)

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

The role

As our Regional Service Administrator, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from processing financial transactions and invoices to providing admin support for member and officer enquiries and casework and supporting delivery of regional events and campaigns. We'll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders. You’ll be a key member of the team and the first point of contact to help support our membership.

The person

As a Regional Service Administrator, you’ll use your positive attitude and your administrative skills to support the regional patch teams, as well as meeting demands of tight deadlines and a fast-paced work environment.

In the role you’ll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You need to be able to work without supervision, have excellent time management skills and exceptional communication and customer service skills.

We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Use of Artificial Intelligence (AI) – candidates are expected to complete applications using their own knowledge, skills and experience, and that whilst AI may be used for basic support such as spelling, grammar and formatting, applications must accurately reflect the candidate's own work and genuine work experiences. Where AI has been used to generate, fabricate or substantially create application content, the application may be withdrawn from the recruitment process.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Assessments/Interview date: 28 October 2026 (Virtual)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.