Regional Security Operations Leader

Manchester Arndale; United Kingdom; On-site; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning & development

Employee discounts

Job summary

OCS UK & Ireland is seeking a Regional Operations Manager to lead security service delivery across a UK region. You will manage multi-site teams, ensure compliance, and drive operational excellence while maintaining strong client relationships and meeting contractual objectives.

The role requires leadership across sites, budget accountability, and a proactive approach to improvements and safety compliance. You will be pivotal in mobilisations and service enhancements across the region.

Qualifications

• Proven experience in a Regional Operations Manager, Operations Manager, or senior security management role.
• Demonstrable experience managing multiple sites and geographically dispersed teams.
• Excellent client relationship management and stakeholder engagement skills.
• Strong commercial awareness with experience managing budgets, contracts and performance.

Responsibilities

• Lead, manage, and support a team of Operations Managers, Site Supervisors, and Security Officers across multiple locations.
• Take overall responsibility for the operational performance and service delivery standards within the region.
• Ensure contracts are delivered safely, compliantly, and in accordance with client requirements and company standards.
• Build and maintain strong relationships with clients, acting as the primary escalation point for operational matters.
• Conduct regular site visits, audits, and performance reviews to identify opportunities for improvement.
• Lead recruitment, onboarding, training, and development activities to maintain a capable workforce.
• Monitor and manage contract KPIs, service levels, and performance metrics.
• Support contract mobilisations, service enhancements, and continuous improvement initiatives across the region.
• Manage budgets, labour costs, and financial performance to ensure profitability and commercial success.
• Investigate incidents, complaints, and operational concerns, ensuring corrective actions are implemented.
• Ensure compliance with SIA licensing requirements, BS7858 screening standards, and all relevant legislation.
• Promote a positive safety culture and ensure adherence to Health & Safety policies.

Skills

Leadership

Client relationship mgmt

Commercial awareness

Security operations knowledge

Communication

Problem solving

MS Office

Full UK Driving Licence

SIA Licence

Education

Security management experience

Tools

MS Office

Job description

OCS UK & Ireland is seeking a Regional Operations Manager to lead security service delivery across a UK region. You will manage multi-site teams, ensure compliance, and drive operational excellence while maintaining strong client relationships and meeting contractual objectives.

The role requires leadership across sites, budget accountability, and a proactive approach to improvements and safety compliance. You will be pivotal in mobilisations and service enhancements across the region.