Regional Quality Leader - Care Home Excellence & Compliance

Crystal Care Collection Limited; Devon and Torbay; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Crystal Care Collection Limited is seeking a Regional Quality Manager to support Care Homes across the South West. You will lead QA, compliance and continuous improvement initiatives to ensure high-quality, personalised resident care.

The role requires robust regulatory knowledge, team leadership and the ability to drive policy and practice improvement across multiple locations. Hybrid work with occasional travel is expected.

Qualifications

• Minimum of 5 years’ experience in a Care Management role.
• Experience with regulatory compliance and quality assurance is essential.
• Strong knowledge of Care standards and regulatory requirements.
• Excellent leadership and team management skills.
• Excellent communication skills, both written and verbal.
• Ability to analyse data and implement improvement strategies.
• Proficiency in Microsoft Office applications.

Responsibilities

• Ensure all Care homes comply with regulatory requirements and internal policies.
• Conduct regular audits and inspections to assess care quality and compliance.
• Develop and implement quality improvement plans based on audits and changes.
• Lead external inspections preparation and documentation management.
• Oversee personalised care plans and regular reviews.
• Develop and deliver training programs for Care Home teams.
• Maintain and update care quality policies and procedures.
• Engage with Residents, Families and external partners to enhance care quality.

Skills

Leadership

Communication

Data analysis

Regulatory knowledge

Microsoft Office

Tools

Microsoft Office

Job description

Crystal Care Collection Limited is seeking a Regional Quality Manager to support Care Homes across the South West. You will lead QA, compliance and continuous improvement initiatives to ensure high-quality, personalised resident care.

The role requires robust regulatory knowledge, team leadership and the ability to drive policy and practice improvement across multiple locations. Hybrid work with occasional travel is expected.