Regional Project Coordinator for Client Success

Multitech Site Services Ltd; Great Dunmow; Sur place; GBP 28 000 - 34 000; Plein temps

Résumé du poste

Multitech, based at our Great Dunmow office, is seeking a Regional Project Coordinator to join our team full-time. You will act as the main customer contact, manage quotes and scheduling, and handle day-to-day admin tasks for temporary site services.

You will collaborate with the Contract Manager to price and win work, process vouchers and accounts, and ensure timely documentation, contributing to exceptional service and efficient site operations.

Qualifications

• Experience in customer service or administrative roles, preferably within the construction or related industry.
• Excellent verbal and written communication skills.
• Strong organisational abilities and proficient multitasking skills.
• Proficiency in office software, including word processing, spreadsheets, and email applications.
• Meticulous attention to detail and accuracy in document processing and management.
• Ability to work effectively both independently and collaboratively in a team environment.
• Strong problem-solving skills and a diplomatic approach to handling customer queries and concerns.
• Commitment to providing exceptional customer service and maintaining high customer satisfaction levels.

Responsabilités

• Serve as the primary point of contact for customers, delivering friendly and professional assistance through various communication channels.
• Collaborate with the Contract Manager to create, raise, and update quotes, as well as allocate and schedule works efficiently.
• Perform general administration duties, including document filing, emailing, and document submission.
• Process and price weekly record vouchers accurately, aligning them with quotations, price lists, and commercial agreements.
• Ensure timely submission of applications and supporting documentation within specified timeframes.
• Calculate plant hire charges precisely, considering relevant factors.
• Process final account agreements promptly and accurately.
• Investigate customer account queries, compile relevant information, and provide supporting documentation as necessary.
• Deliver excellent customer service, promptly addressing customer needs and contributing to enhanced customer relations.

Connaissances

Customer service

Administrative skills

Communication skills

Organisational skills

Microsoft Office

Attention to detail

Teamwork

Problem solving

Customer satisfaction

Outils

Microsoft Office

Description du poste

Multitech, based at our Great Dunmow office, is seeking a Regional Project Coordinator to join our team full-time. You will act as the main customer contact, manage quotes and scheduling, and handle day-to-day admin tasks for temporary site services.

You will collaborate with the Contract Manager to price and win work, process vouchers and accounts, and ensure timely documentation, contributing to exceptional service and efficient site operations.