Regional Account Co-Ordinator

Multitech Site Services Ltd; Great Dunmow; On-site; GBP 28,000 - 34,000; Full time

Job summary

Multitech, based at our Great Dunmow office, is seeking a Regional Project Coordinator to join our team full-time. You will act as the main customer contact, manage quotes and scheduling, and handle day-to-day admin tasks for temporary site services.

You will collaborate with the Contract Manager to price and win work, process vouchers and accounts, and ensure timely documentation, contributing to exceptional service and efficient site operations.

Qualifications

• Experience in customer service or administrative roles, preferably within the construction or related industry.
• Excellent verbal and written communication skills.
• Strong organisational abilities and proficient multitasking skills.
• Proficiency in office software, including word processing, spreadsheets, and email applications.
• Meticulous attention to detail and accuracy in document processing and management.
• Ability to work effectively both independently and collaboratively in a team environment.
• Strong problem-solving skills and a diplomatic approach to handling customer queries and concerns.
• Commitment to providing exceptional customer service and maintaining high customer satisfaction levels.

Responsibilities

• Serve as the primary point of contact for customers, delivering friendly and professional assistance through various communication channels.
• Collaborate with the Contract Manager to create, raise, and update quotes, as well as allocate and schedule works efficiently.
• Perform general administration duties, including document filing, emailing, and document submission.
• Process and price weekly record vouchers accurately, aligning them with quotations, price lists, and commercial agreements.
• Ensure timely submission of applications and supporting documentation within specified timeframes.
• Calculate plant hire charges precisely, considering relevant factors.
• Process final account agreements promptly and accurately.
• Investigate customer account queries, compile relevant information, and provide supporting documentation as necessary.
• Deliver excellent customer service, promptly addressing customer needs and contributing to enhanced customer relations.

Skills

Customer service

Administrative skills

Communication skills

Organisational skills

Microsoft Office

Attention to detail

Teamwork

Problem solving

Customer satisfaction

Tools

Microsoft Office

Job description

Multitech: Empowering Excellence in Temporary Site Services

Are you seeking an opportunity to be part of a dynamic team, who are specialists in providing temporary site services? Look no further than Multitech! We're dedicated to providing exceptional electrical solutions to construction sites, events, and various temporary installations. Join us in our mission to redefine excellence in this specialised field.

Here at Multitech

we believe that we work better together. Putting our people at the centre of all we do.

We are a people business. Our employees, partners, clients, and communities all make positive contributions to our success, and we strive to create an inclusive culture that people want to engage with, helping us to attract and retain the best people.

Our values and behaviours sit as the foundation of our one team culture, where the contribution of every employee is valued, and all our people feel empowered to do their best work. We succeed together, providing a rewarding and fulfilling work environment where individuals feel they belong and can be themselves, with routes to develop and the freedom to grow with us and become strong advocates for our values and behaviour.

We are actively looking for a Regional Project Coordinator to join our team based full-time out of our Great Dunmow office.

Key Responsibilities

• Serve as the primary point of contact for customers, delivering friendly and professional assistance through various communication channels.
• Collaborate with the Contract Manager to create, raise, and update quotes, as well as allocate and schedule works efficiently.
• Perform general administration duties, including document filing, emailing, and document submission.
• Process and price weekly record vouchers accurately, aligning them with quotations, price lists, and commercial agreements.
• Ensure timely submission of applications and supporting documentation within specified timeframes.
• Calculate plant hire charges precisely, considering relevant factors.
• Process final account agreements promptly and accurately.
• Investigate customer account queries, compile relevant information, and provide supporting documentation as necessary.
• Deliver excellent customer service, promptly addressing customer needs and contributing to enhanced customer relations.

We're looking for

talented individuals who are passionate about electrical services, adaptable to changing environments, and committed to excellence. Individuals who thrive in a team-based environment and can contribute positively to our culture. An innovative thinker who can tackle challenges and find effective solutions, whilst being able to adapt to various job site requirements and excel in a diverse range of work environments.

If you're dedicated, driven, and eager to make a difference, we want you!

Skills and Qualifications

• Proven experience in a customer service or administrative role, preferably within the construction or related industry.
• Excellent verbal and written communication skills.
• Strong organisational abilities and proficient multitasking skills.
• Proficiency in office software, including word processing, spreadsheets, and email applications.
• Meticulous attention to detail and accuracy in document processing and management.
• Ability to work effectively both independently and collaboratively in a team environment.
• Strong problem-solving skills and a diplomatic approach to handling customer queries and concerns.
• Commitment to providing exceptional customer service and maintaining high customer satisfaction levels.

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