Regional Product Support Engineer

Jobtailor; Cambridge; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jobtailor in the United Kingdom seeks a technically experienced engineer to deliver advanced expertise supporting field service teams across the EMEALA region. You will troubleshoot, diagnose, and resolve complex electro-mechanical systems and software, partnering with global teams to drive timely resolutions and improve product performance.

You will lead technical workshops, mentor engineers, and participate in customer installations and training, handling assignments that require deep

Qualifications

• Background in Electronic, Embedded Systems, Computer, or Mechatronic Engineering.
• Experience with advanced instrumentation or complex electro-mechanical systems.
• Experience leading technical workshops or mentoring engineers is advantageous.

Responsibilities

• Deliver advanced technical expertise to support field service teams across the wider EMEALA region.
• Troubleshoot, diagnose, and resolve complex issues across sophisticated electro-mechanical instruments, software, and networked systems.
• Partner closely with global teams including Manufacturing, Quality, and Global Product Support to drive timely resolution and enhance product performance.
• Participate in customer installations, training, and specialist support activities for highly technical platforms.
• Work on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.

Skills

Troubleshooting

Diagnosis

Complex problem solving

Technical support

Field service expertise

Collaboration

Communication

Mentoring engineers

Education

Bachelor's or Master's in Engineering

Job description

• deliver advanced technical expertise to support our field service teams and technical support specialists across the wider EMEALA region
• troubleshoot, diagnose, and resolve complex issues across sophisticated electro-mechanical instruments, software, and networked systems
• partner closely with global teams including Manufacturing, Quality, and Global Product Support to drive timely resolution and enhance product performance
• participate in customer installations, training, and specialist support activities for highly technical platforms
• work on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined

Requirements

• background in Electronic, Embedded Systems, Computer, or Mechatronic Engineering
• considerable experience working with advanced instrumentation or complex electro-mechanical systems
• experience leading technical workshops, mentoring engineers, or serving as a subject matter expert would be highly advantageous
• A Bachelor's, Master's, or equivalent experience in a related Engineering field is required.

Core Competencies

Demonstrates advanced technical expertise in troubleshooting and resolving complex issues related to electro-mechanical instruments and systems. Collaborates effectively with cross-functional teams to enhance product performance and deliver exceptional customer support.

Highest-signal resume keywords

• Electro-Mechanical Systems
• Advanced Instrumentation
• Technical Workshop Leadership
• Mentoring Engineers
• Bachelor's Degree in Engineering

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Diagnosis
• Complex Problem Solving
• Technical Support
• Field Service Expertise

Soft Skills

• Collaboration
• Communication
• Mentoring

Industry Keywords

• Electronic Engineering
• Embedded Systems
• Mechatronic Engineering
• Global Product Support
• Customer Installations