Customer Support Engineer

Jobtailor; Wappenham; On-site; GBP 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking an experienced Technical Operations Manager to oversee site surveys, installations, and maintenance for UK and worldwide contracts. You will coordinate cross-functional teams, mentor staff, and ensure rigorous documentation and compliance across MOD and Police contracts.

The role demands strong leadership, stakeholder engagement, and the ability to tailor technical explanations to diverse audiences while delivering results under pressure.

Qualifications

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors.
• Strong leadership and project management skills with cross-functional coordination.
• Deep understanding of downlink communication systems and field operations.

Responsibilities

• Site survey and installation oversight for UK and worldwide locations.
• Logistics planning including shipping and customs paperwork.
• 2nd line repair and maintenance in workshop and field.

Skills

Leadership

Project Management

Communication

Stakeholder Engagement

Problem-Solving

Time Management

Detail-Oriented

Mentoring

Tools

Network Monitoring Systems

Downlink Communication

Documentation & Compliance

Job description

• Site survey including (UK & worldwide) Which includes fixed, mobile and ship locations
• Ordering and packing installation Materials for shipment
• Logistics - arrange shipping and Customs paperwork
• 2nd line repair (within workshop in factory)
• Technical publications (system manuals and White papers)
• Factory Acceptance Testing (UK & worldwide)
• Site maintenance (UK & worldwide)
• Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide)
• Commissioning of air to ground links (worldwide)
• Customer Trials, including writing trial plans (UK & worldwide)
• Support for Customer Demos (UK and worldwide)
• Writing and deliver training courses on all ECS equipment (UK & worldwide)
• Customer Requirements capture for Sales (UK & worldwide)

Requirements

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Excellent communication and stakeholder engagement abilities, across phone, email, and presentations
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building
• Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth
• High attention to detail, with a commitment to accuracy in documentation and reporting
• Flexible and adaptable, able to respond effectively to changing priorities and field conditions
• Effective time management and problem-solving abilities, with a track record of delivering results under pressure
• Skilled in record-keeping and compliance, particularly in regulated environments such as MOD and Police contracts
• Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency

Core Competencies

Demonstrates expertise in managing technical operations and customer-facing contracts within communications or defence sectors, with a strong focus on downlink communication systems, installations, and maintenance. Proven ability to lead cross-functional teams, deliver training, and maintain high standards of documentation and compliance.

Highest-signal resume keywords

• Technical Operations Management
• Downlink Communication Systems
• Project Management
• Training Delivery
• Customer Relationship Management

ATS Optimization Keywords

Hard Skills

• Site Surveying
• Installation and Commissioning
• Factory Acceptance Testing
• Technical Documentation
• Logistics Management
• 2nd Line Repair
• Customer Trials Planning
• Network Monitoring Systems
• Network Voting Systems
• Air to Ground Links Commissioning

Soft Skills

• Leadership
• Interpersonal Skills
• Communication Skills
• Problem-Solving
• Time Management

Industry Keywords

• Communications Sector
• Defence Sector
• Regulated Environments
• MOD Contracts
• Police Contracts