Technical Sales Support & Solutions Specialist

Jobtailor; Manchester; On-site; GBP 32,000 - 48,000; Full time

Job summary

Jobtailor in Manchester is seeking a proactive technical enquiries professional to handle the full portfolio of technical requests and RFQ quotations, track quotations to customers, and provide expert technical service for products installed in the field. You will generate leads through active listening, gather requirements, and provide feedback to Sales & Marketing.

Excellent English, detail orientation, and teamwork are essential to ensure all requests are resolved and customer satisfaction is

Qualifications

• Details oriented and able to multi-task under time pressure.
• Strong analytical and problem-solving abilities.
• Good customer sense with interest in Commercial role.
• Cooperative and team oriented; able to interact with others.
• Excellent verbal and written communication; fluent English.
• Direct and interactive computer skills: Outlook, MS Office.

Responsibilities

• Handle technical enquiries for the full product portfolio.
• Process technical requests and quotations (RFQ).
• Track quotations to customers on behalf of Salespersons.
• Provide technical service assistance for field-installed products; suggest solutions and corrective actions.
• Ensure requests are properly handled and closed to customer satisfaction.
• Generate leads for the sales force through active listening and probing.

Skills

Details oriented

Analytical skills

Problem solving

Customer sense

Team player

Verbal and written communication

Fluent English

Outlook & MS Office

Tools

Outlook

Microsoft Office

Job description

• Handle technical enquiries for entire portfolio.
• Handle technical requests and quotations (RFQ).
• Track quotations to Customers, on behalf of Salespersons.
• Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction
• Provide competitor product cross-references, as required
• Generate leads for sales force through active listening and probing for customer requirements and opportunities
• Provide internal feedback within the company regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions
• Detect non-conformities and report them; contributes to continuous improvement
• On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing
• Maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products
• Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System

Requirements

• Details oriented, ability to work under time pressure and multi-tasks, good judgment skills
• Strong analytical skills and problem-solving abilities; proactive
• Good Customer sense; interest for Commercial role and environment
• Cooperative; willingness to interact and work with others; team player
• Excellent verbal and written communication skills. Fluent English.
• Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office

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Hard Skills

• technical service assistance
• application problem solving
• quotation tracking
• lead generation
• customer requirement analysis
• non-conformity detection
• continuous improvement
• product knowledge
• compliance management
• quality management

Soft Skills

• detail-oriented
• ability to work under time pressure
• multi-tasking
• good judgment
• strong analytical skills
• problem-solving
• customer sense
• cooperative
• team player
• excellent communication skills

Certifications & Qualifications

• ITC certification