Regional Performance & Quality Officer - Drive Improvement

Ministry of Justice; Brighton; On-site; GBP 38,000 - 52,000; Full time

Job summary

Ministry of Justice in the United Kingdom seeks a Performance & Quality Officer to support LDU clusters in achieving agreed performance and to develop a quality improvement programme aligned with HMPPS priorities.

You will provide guidance on effective practices, monitor performance trends, and contribute to a culture of continuous improvement across divisions and projects, including collaboration with PQOs and other teams.

Responsibilities

• Provide guidance for delivery of effective practices across the LDU clusters
• Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
• Implement systems for reviewing and assessing effective practice within the LDU clusters
• Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
• Contribute to a culture of innovation and continuous improvement
• Support performance management of LDU clusters within the division
• Identify opportunities for performance improvement and analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness
• Work with PQO colleagues to share good practice and promote performance initiatives
• Support continuous quality improvement
• Implement best practice initiatives internally
• Monitor compliance with quality systems
• Be responsible for establishing effective working relationships with other teams and with colleagues
• Write reports for management on contract performance and provide cost analysis where required
• Provide information to colleagues where required
• Support a performance and quality-focused organisation
• Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate
• Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
• Share knowledge and good practice to inform the continual improvement of service delivery
• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings using appropriate skills, styles and approaches
• Manage own resources and professional development
• Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and recommend action to maintain and enhance performance
• Comply with systems for the exchange of sensitive information, data and intelligence
• Promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
• Ensure an effective approach to project and process evaluation
• Manage a programme of complementary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders

Job description

Ministry of Justice in the United Kingdom seeks a Performance & Quality Officer to support LDU clusters in achieving agreed performance and to develop a quality improvement programme aligned with HMPPS priorities.

You will provide guidance on effective practices, monitor performance trends, and contribute to a culture of continuous improvement across divisions and projects, including collaboration with PQOs and other teams.