Regional Performance Manager

OCS; London Colney; On-site; GBP 90,000 - 120,000; Full time

Job summary

OCS UK & Ireland is seeking a Senior Regional Performance & Assurance Manager to provide strategic technical leadership across a portfolio of facilities management contracts in the South of England. The role combines technical assurance, operational excellence, client engagement and continuous improvement to deliver compliant, high-quality FM services.

You will lead multi-account performance, govern supplier performance, drive efficiencies, and support contract mobilisation and critical

Qualifications

• Senior regional role requiring strong technical and facilities management expertise.
• Experience enabling client engagements across multiple accounts and contracts.
• Proven ability to lead governance, assurance and continuous improvement.

Responsibilities

• Act as the senior technical and operational lead across FM contracts.
• Build trusted relationships with clients and internal teams.
• Lead investigations and root cause analysis to implement sustainable solutions.

Skills

Strategic leadership

FM expertise

Stakeholder management

Problem solving

Commercial awareness

Job description

About The Role:

We are seeking an experienced and highly credible Regional Performance & Assurance Manager to provide strategic technical and operational leadership across a portfolio of Facilities Management contracts throughout the South of England.

This is a senior regional role that sits at the intersection of technical assurance, operational excellence, client engagement, and continuous improvement. The successful candidate will act as a trusted advisor to operational teams and clients, providing expert support across all areas of Hard and Soft FM service delivery while ensuring consistency, compliance, and best practice across multiple accounts.

The role requires a highly versatile individual who combines strong technical and FM expertise with commercial awareness, leadership capability, and a passion for driving performance. You will work across a diverse portfolio of clients, supporting contract teams with technical reviews, critical escalations, supplier governance, operational improvement programmes, and complex problem-solving challenges.

This role is ideal for someone who thrives on variety, can quickly assess issues and opportunities, build confidence with clients, and provide practical solutions that improve service delivery and operational outcomes.

Regional Technical & FM Leadership

• Act as the senior technical and operational lead across multiple FM contracts and client portfolios.
• Provide leadership, guidance and technical support to operational teams and managers.
• Drive consistency, best practice and high-quality FM service delivery across the region.

Client Support & Confidence Building

• Build trusted relationships with clients, providing technical advice and operational support.
• Support client reviews, governance meetings and service improvement initiatives.
• Help drive customer satisfaction, contract retention and business growth.

Escalation & Problem Solving

• Act as the regional escalation point for complex technical and operational issues.
• Lead investigations, identify root causes and implement sustainable solutions.
• Support contract mobilisations, critical incidents and business continuity activities.

Operational Excellence & Continuous Improvement

• Ensure compliance with company processes, contractual obligations and governance standards.
• Identify opportunities to improve efficiency, service delivery and operational performance.
• Champion continuous improvement and best practice across the region.

Technical Assurance & Compliance

• Provide technical assurance to ensure statutory, regulatory and contractual compliance.
• Support compliance audits, risk management and improvement plans.
• Monitor technical performance and proactively manage operational risks.

Supplier & Contractor Management

• Oversee subcontractor performance, ensuring quality, compliance and safety standards are met.
• Support supplier governance, technical reviews and continuous improvement.

Commercial & Technical Review

• Review technical proposals, quotations and lifecycle recommendations.
• Support commercial decision-making by providing technical advice and challenging costs where appropriate.

Capability Development

• Coach and mentor operational teams to develop technical capability and confidence.
• Share best practice and promote a culture of continuous learning and professional development.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.