Regional Operations Manager

Manchester Arndale; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Wagestream pay access

Hapi app discounts

OCS Academy learning

Digital learning resources

Job summary

OCS UK & Ireland is seeking a Regional Operations Manager to oversee IFM/TFM services across multiple sites in the North of England, with travel between locations. You will lead and develop teams, manage client relationships, drive KPI performance, reporting, and change initiatives, ensuring safety and service excellence in a corporate environment.

In this role, you will champion continuous improvement, coordinate across cleaning, security, catering, and other service lines, and maintain a

Qualifications

• Extensive experience leading large TFM/IFM operations in a corporate environment.
• Strong budgeting, P&L oversight, and cost control abilities.
• Proven stakeholder and customer relationship management experience.

Responsibilities

• Lead and develop a team to deliver high-quality IFM/TFM services.
• Drive service delivery performance, ensuring SLA compliance and improvement.
• Act as the primary client contact and lead performance meetings.
• Oversee reporting, contract administration, and KPI tracking.
• Maintain account development plans and support change initiatives.
• Provide SME on IFM service delivery and strategy alignment.
• Implement business improvements across service lines.
• Demonstrate initiative, accountability, and professionalism.

Skills

Leadership

People management

KPI management

Operational reporting

Budgeting / P&L

Health & Safety

Client relationships

Education

NEBOSH qualification

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working:

Predominantly the hours will be worked Monday to Friday, hours will be worked to meet the needs of the business, this may mean early moring, late evening, or weekend site visits

OCS are recruiting for a Regional Operations Manager. The role is a regional role covering a number of operational buildings and requires travel between locations across the North of England. You will be managing the services of the Technical, Cleaning, Porterage, Accommodation, Reception, Helpdesk, Security and Waste Management Teams, as well as other ad hoc areas of this TFM service delivery as required by our Client.

The role includes ensuring a high presence in the day-to-day running of the sites, including the provision of a consistently strong link with the customer, guaranteeing appropriate and responsive reaction to address all client requests. This is an active and visible role requiring excellent customer relationships and supplier management skills. Working as part of a team within the business, as Regional Operations Manager you will be expected to positively contribute to the performance of the business by engaging in a culture of first-class customer care in a highly corporate environment.

Main Responsibilities:

• Lead and develop a team to deliver high-quality IFM/TFM services.
• Drive service delivery performance, ensuring SLA compliance, risk mitigation, and continuous improvement.
• Act as the primary client contact: build strong relationships, lead operational performance meetings, and ensure client retention.
• Oversee reporting, contract administration, and KPI tracking to support effective contract management.
• Maintain account development plans and support change management initiatives.
• Provide subject matter expertise on IFM service delivery and contribute to divisional strategy aligned with client needs.
• Implement business and process improvements across all service lines.
• Demonstrate initiative, accountability, and professionalism in all engagements.

The Successful Candidate:

• Extensive experience managing TFM/IFM operations and leading large teams in a corporate environment.
• Strong leadership and people management skills, with a proven record of developing high-performance teams.
• Skilled in KPI management, operational reporting, and driving service excellence.
• Financial acumen, including budgeting, P&L oversight, and cost control.
• Solid understanding of Health & Safety (NEBOSH preferred) and a commitment to integrity.
• Exceptional planning, organisational, and problem-solving abilities.
• Professional client-facing presence and ability to build positive stakeholder relationships.
• Ongoing commitment to professional development within your specialism.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.