Technical Compliance Manager

OCS Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Digital learning

Retail discounts

Professional growth

Flexible pay

Job summary

OCS UK & Ireland is seeking a Compliance/Facilities Officer to ensure planned preventative maintenance (PPM) remains compliant across properties and assets. The role involves reporting, escalation of remedials, and providing client-facing support on compliance delivery for service contracts.

You will review PPMs, quality checks, and contribute to continuous improvement in compliance management, while ensuring adherence to the OCS Quality Management System and reporting standards.

Qualifications

• Experience in FM / Building Services industry.
• Administration, Use and configuration of CAFM systems.
• Familiarity with FSi Concept Evolution would be advantageous.
• High level of competence with Microsoft Office packages, particularly Excel.
• Understanding of different compliance areas within the built environment/FM.

Responsibilities

• Provide assurance that PPMs are carried out and remain compliant.
• Escalate, report and action PPM reactive tasks and remedials.
• Support client-facing compliance delivery for service contracts and attend meetings.
• Set targets for PPM reviews and quality checks of paperwork.
• Promote continual improvement in the PPM and compliance review processes.
• Ensure reports show completion of works and identify gaps in certification.
• Assist Contract Manager in resolving issues on client portfolios.
• Maintain consistent reporting standards by engineering teams.

Skills

FM industry

CAFM systems

Excel

Compliance awareness

Stakeholder collaboration

Tools

MS Office

Job description

About The Role:

Key Responsibilities:

• Provide assurance to the Contract Manager that all properties & assets have the required level of planned preventative maintenance and remain compliant and all PPMs are being carried out in accordance with relevant guidance or client SLA and report on same.
• Ensure that all PPM reactive tasks and remedials are escalated, reported and actioned.
• Provide client facing support on compliance delivery for service contracts and attend meetings as required.
• Set targets for the review of PPMs and quality checks of related paperwork.
• Evidence Continual improvement of the PPM and compliance document review process.
• Ensure consistent and accurate reports are produced which indicate the completion of related works and highlight any gaps in certification.
• Assist Nominated Operations Manager to improve compliance management and resolve issues on client contract as directed by the Contract Manager.
• Ensure a consistent standard of reporting is produced by engineering teams and highlight areas of possible improvement.
• Ensure compliance with OCS Quality Management System.
• Ensure records are obtained and, checked over within the reporting period.
• Promote best practice, competence, and continuous improvement in all aspects of compliance management.
• Highlight training needs of the compliance team to improve management and, quality of building services on client estates.
• Ensure adherence to KPI and SLA or otherwise provide mitigation for related contracts.
• Provide assurance to the Contracts Manager that all properties and assets receive the required level of planned preventative maintenance (PPM) and remain compliant.
• Ensure all Health and Safety (H&S) regulations are adhered to, and compliance is maintained across the teams.
• Ensure that all PPMs are carried out in accordance with relevant regulation requirements, guidance, and/or client SLAs. Report to the Contracts Manager highlighting risks in achieving adherence to conformance or statutory compliance.
• Ensure that all PPM remedial tasks are reported, raised in CAFM, actioned, managed through lifecycle to completion, and provide assurance to the Contracts Manager.
• Provide client-facing support on compliance delivery for service contracts and attend meetings as required.
• Set targets for the review of PPMs and quality checks of related paperwork with park FM's and the OCS internal compliance team.
• Demonstrate continual improvement of the PPM and compliance document review process.
• Ensure consistent and accurate reports are produced, indicating the completion of related works, highlighting any gaps in certification or risks that could impede statutory compliance.
• Assist the Contract Manager in resolving issues on the client portfolio, directing the Asset Manager with key areas of focus.
• Ensure a consistent standard of reporting is produced by engineering teams, highlighting areas for potential improvement.

Essential Hiring Criteria:

• Experience in FM / Building Services industry.
• Administration, Use and configuration of CAFM systems.
• Familiarity with FSi Concept Evolution would be advantageous.
• High level of competence with Microsoft Office packages, particularly Excel.
• Understanding of different compliance areas within the built environment/FM.
• Understanding of FM services, contract delivery and commercial implications.
• High attention to detail.
• Methodical and procedural approach to problem solving.
• Patient and approachable work and communication style.
• Collaborative with stakeholders from different teams and organisations.
• People focused management style.
• Be able to pass a DBS.
• Have a full UK driving licence.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer:

Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning:

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.