Regional Outreach Adviser - Trauma-Informed Support

Morgan Jones Recruitment Consultants; Newcastle upon Tyne; Remote; GBP 30,000 - 35,000; Full time

Job summary

Our Client is seeking two Client Advisers to join their Voluntary Returns Service team, delivering information, guidance, and practical assistance to vulnerable individuals. This is a home-based role with regular regional travel across the North East.

You will engage with clients through outreach activities, help them understand options, navigate applications, and access support services while maintaining accurate records and safeguarding processes.

Qualifications

• Experience supporting vulnerable individuals in advice, support, outreach, casework, or customer-facing roles.
• Strong communication and organisational skills.
• Ability to manage a caseload and maintain accurate records.
• Understanding of safeguarding, confidentiality, and data protection.
• Ability to work independently while also contributing to a team.
• Experience working with migrants, refugees, asylum seekers, or other vulnerable groups would be advantageous.
• Additional language skills are highly desirable.

Responsibilities

• Deliver information, outreach, and engagement support to eligible clients across the region.
• Hold person-centred conversations in a trauma-informed, culturally sensitive, and impartial manner.
• Support clients through application processes, helping them gather and submit documentation.
• Maintain accurate case records, referrals, safeguarding actions, and service updates.
• Identify barriers to engagement and provide appropriate support or signposting.
• Build positive relationships with community organisations, local authorities, accommodation providers, and support services.
• Maintain regular contact with clients and take proactive steps to encourage engagement.
• Escalate safeguarding concerns, risks, incidents, and complex cases appropriately.
• Support outreach clinics, community events, and partner sessions.
• Contribute to service improvement by sharing learning, feedback, and best practice.

Skills

Communication skills

Organisational skills

Caseload management

Data protection

Independent working

Team collaboration

Vulnerable groups experience

Language skills (desirable)

Job description

Our Client is seeking two Client Advisers to join their Voluntary Returns Service team, delivering information, guidance, and practical assistance to vulnerable individuals. This is a home-based role with regular regional travel across the North East.

You will engage with clients through outreach activities, help them understand options, navigate applications, and access support services while maintaining accurate records and safeguarding processes.