Regional Operations Manager - South

LVMH; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount

Salary reviews

Commission

Holiday allowance

Wellbeing platform

Extra holiday days

Job summary

SEPHORA UK is seeking a Retail Operations Manager for the South region. You will shape smooth, scalable operations across stores, partnering with Store Managers to translate priorities into action and ensure effective tools and ways of working land.

You’ll work hands-on with day-to-day operations, contribute to national projects and new store openings, and travel to stores to coach teams and monitor KPIs. This role covers the South of the UK, excluding London.

Qualifications

• Experience in a multi-site retail environment, preferably within beauty, fashion or lifestyle.
• Strong understanding of store operations, stock processes, customer experience, compliance and safety.
• Proven ability to build relationships and influence across store and head office teams.

Responsibilities

• Support regional store performance and implement national priorities in the South region.
• Communicate SOPs, policies and procedures clearly and ensure adoption.
• Collaborate with Store Managers to identify challenges and deliver timely solutions.

Skills

Multi-site retail

Retail operations

Stakeholder management

Travel flexibility

Tools

S1 POS

Mobile POS

Click & Collect

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Retail Operations Manager for the South at SEPHORA UK, you'll help shape smooth, consistent and scalable operations across a designated region of stores. Acting as a trusted partner to our Store Managers, you'll turn operational priorities into clear actions, ensure our tools and ways of working land effectively, and help every store deliver the seamless experience our customers expect.

Combining strong retail expertise with a hands‑on, solution‑focused approach, you'll support stores day to day while contributing to national projects and new store openings. You'll connect our field and head office teams, champion continuous improvement and bring the insight we need to strengthen operations as SEPHORA continues its bold expansion across the UK.

This role will cover the South of the UK, from Birmingham downwards, not including London.

Whatyou’llbe doing…

You’llsupport regional store performance and help bring our national retail operations priorities to life, including:

• Acting as the first point of contact for a defined region of stores or operational topics, providing practical support,troubleshootingand guidance.
• Ensuring national SOPs, policies and procedures are communicated clearly, adopted consistently and continuously improved.
• Partnering closely with Store Managers toidentifyoperational challenges, elevate issues and drive timely solutions.
• Supporting day‑to‑day store operations, including stockroom processes, compliance, safety routines and operational standards.
• Monitoring field performance, identifying regional trends and sharing best practice to strengthen consistency across stores.
• Supporting the Senior Operations Manager with new store openings, from pre‑opening plans and team briefings to operational set‑up and go‑live support.
• Coordinating deliveries, equipment and training materials so stores are fully prepared and operational for opening day.
• Supporting the rollout, testing and adoption of retail tools and omni‑channel systems, including S1, mobile POS and Click & Collect, while gathering store feedback to improve usability and integration.
• Helping stores navigate vendor relationships, including cleaning and security, and supporting issue resolution in partnership with the Senior Operations Manager.
• Ensuring stores follow the correct processes for ordering supplies and managing budgets, flagging variances, risks or inefficiencies.
• Supporting the development and delivery of operational training, guidance and materials for store teams.
• Communicating operational updates and changes clearly, ensuring stores understand what is changing and what it means for them.
• Conducting regular store visits to assess standards, coach teams, gather feedback and report on operational KPIs, risks and opportunities for improvement.

Whatyou’llbring…

You’llbe a highly organised, action‑oriented retail operator who builds trusted relationships and enjoys turning challenges into practical solutions. You will also bring:

• Experience working in a multi‑site retail environment, ideally within beauty, fashion or lifestyle.
• A strong understanding of store operations, stock processes, customer experience, compliance and safety.
• A proven ability to build relationships and influence effectively across store and head office teams.
• Experience supporting new store openings or delivering operational projects would be an advantage.
• Excellent communication skills, with the ability to make operational updates clear, relevant and easy to action.
• Strong organisation and prioritisation skills, with a proactive and solution‑focused approach.
• Confidence using retail tools and systems, with the ability to learn and help others adopt new digital platforms.
• Willingness to travel frequently.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.

The House provides a superior selection of quality products and always keeps pace with the latest trends.

The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.

With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.

At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.