Regional Operations Manager - London

LVMH Group; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

SEPHORA University

Role-based allowances (shoes, lunch)

Competitive pay with annual reviews

Performance-based commission

Employee discount on beauty brands

Birthday paid day off

Perks & wellbeing platform

Generous holiday allowance

More perks

Job summary

Sephora UK is seeking a Retail Operations Manager to drive smooth, scalable store operations across a designated region. You will partner with Store Managers to translate priorities into actions, ensure tools and ways of working land effectively, and help stores deliver a seamless customer experience.

The role blends regional focus with involvement in national projects and new openings. You’ll connect field and head office, champion continuous improvement, and contribute to Sephora’s bold UK

Qualifications

• Experience in a multi-site retail environment (beauty/fashion/lifestyle preferred).
• Strong understanding of store operations, stock processes, customer experience, compliance and safety.
• Proven ability to influence across store and head office teams.
• Experience supporting store openings or operational projects is a plus.
• Excellent communication skills for clear, actionable updates.

Responsibilities

• Act as first point of contact for a defined region of stores, providing practical support and guidance.
• Ensure national SOPs and policies are clearly communicated and consistently followed.
• Partner with Store Managers to identify challenges and drive timely solutions.
• Support day-to-day store operations including stockroom processes, compliance and safety routines.
• Monitor field performance, identify regional trends and share best practices.
• Support Senior Operations Manager with new store openings from pre-opening to go-live.
• Coordinate deliveries, equipment and training materials for opening day readiness.
• Assist rollout and adoption of retail tools and omni-channel systems (S1, mobile POS, Click & Collect).
• Navigate vendor relationships and support issue resolution with Senior Operations Manager.
• Ensure proper ordering and budgeting processes, flag variances and inefficiencies.
• Contribute to development and delivery of operational training and materials.
• Communicate operational updates clearly and meaningfully to stores.
• Conduct regular store visits to assess standards and report KPIs and risks.

Skills

Multi-site retail

Store operations

Stakeholder management

Communication

Travel flexibility

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Retail Operations Manager at SEPHORA UK,you'llhelp shape smooth,consistentand scalable operations across a designated region of stores. Acting as a trusted partner to our Store Managers,you'llturn operational priorities into clear actions, ensure our tools and ways of working land effectively, and help every store deliver the seamless experience our customers expect.

Combining strong retailexpertisewith a hands-on, solution-focused approach,you'llsupport stores day to day while contributing to national projects and new store openings.You'llconnect our field and head office teams, champion continuousimprovementand bring the insight we need to strengthen operations as SEPHORA continues its bold expansion across the UK.

Whatyou’llbe doing…

You'llsupport regional store performance and help bring our national retail operations priorities to life, including:

• Acting as the first point of contact for a defined region of stores or operational topics, providing practical support,troubleshootingand guidance.
• Ensuring national SOPs, policies and procedures are communicated clearly, adopted consistently and continuously improved.
• Partnering closely with Store Managers toidentifyoperational challenges, elevate issues and drivetimelysolutions.
• Supporting day-to-day store operations, including stockroom processes, compliance, safetyroutinesand operational standards.
• Monitoring field performance,identifyingregional trends and sharing best practice to strengthen consistency across stores.
• Supporting the Senior Operations Manager with new store openings, from pre-opening plans and team briefings to operational set-up and go-live support.
• Coordinating deliveries,equipmentand training materials so stores are fully prepared and operational for opening day.
• Supporting the rollout, testing and adoption of retail tools and omni-channel systems, including S1, mobile POS and Click & Collect, while gathering store feedback to improve usability and integration.
• Helping stores navigate vendor relationships, including cleaning and security, and supporting issue resolution in partnership with the Senior Operations Manager.
• Ensuring stores follow the correct processes for ordering supplies and managing budgets, flagging variances,risksor inefficiencies.
• Supporting the development and delivery of operational training,guidanceand materials for store teams.
• Communicating operational updates and changes clearly, ensuring stores understand what is changing and what it means for them.
• Conducting regular store visits to assess standards, coach teams, gather feedback and report on operational KPIs, risks and opportunities for improvement.

Whatyou’llbring…

You’llbe a highly organised, action-oriented retail operator who builds trusted relationships and enjoys turning challenges into practical solutions. You will also bring:

• Experience working in a multi-site retail environment, ideally within beauty,fashionor lifestyle.
• A strong understanding of store operations, stock processes, customer experience,complianceand safety.
• A proven ability to build relationships and influence effectively across store and head office teams.
• Experience supporting new store openings or delivering operational projects would be an advantage.
• Excellent communication skills, with the ability to make operational updates clear,relevantand easy to action.
• Strong organisation and prioritisation skills, with a proactive and solution-focused approach.
• Confidence using retail tools and systems, with the ability to learn and help others adopt new digital platforms.
• Willingness to travel regularly.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.