Operations Supervisor - Oxford

LVMH; Oxford; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

SEPHORA University

Shoes allowance

Annual salary reviews

Performance-based commission

Employee discount

Job summary

SEPHORA UK is seeking an Operations Supervisor to lead stock operations, coach teams, and drive inventory accuracy. You’ll manage stockroom processes, audits, replenishment, and loss prevention while sustaining high standards of customer service in a fast-paced environment.

You will develop Beauty Advisors, collaborate with store teams, and support leadership with ER matters, hours flexibility, and peak-period planning, contributing to an exceptional retail experience.

Qualifications

• Proven leadership in a retail environment managing stock
• Coaching individuals and teams to improve performance
• Experience with attendance and performance ER processes
• Strong analytical and communication skills
• Ability to manage loss prevention and inventory accuracy
• Willingness to work evenings, weekends and peak periods

Responsibilities

• Supervising, training and coaching Beauty Advisors on stock organisation and inventory management
• Setting goals through performance check-ins and development plans
• Building a collaborative team culture with high standards
• Overseeing stock control, deliveries, and replenishment to keep the sales floor stocked
• Leading loss-prevention processes with regular stock audits
• Optimising stockroom layout and processes for efficiency
• Partnering with store teams to meet customer demand during peak periods
• Using analytics to inform future planning and commercial targets
• Maintaining safe, compliant stockroom and store environments
• Assisting customers with product queries and stock readiness

Skills

Retail leadership

Stock management

Coaching & development

ER familiarity

Analytical thinking

Communication

Organisational skills

Loss prevention

Flexibility (evenings/weekends)

Tools

Stock management systems

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As an Operations Supervisor at SEPHORA UK, you’ll play a vital role in shaping the operational heartbeat of your store. From day one, you’ll bring SEPHORA’s bold, inclusive and operationally excellent spirit to life - ensuring our stockroom functions seamlessly, our shelves are always ready for our customers, and our team is confident, capable and set up for success.

You’ll lead all aspects of stock operations with precision, developing Beauty Advisors in stock‑related processes and championing best practices that unlock efficiency, accuracy and exceptional store performance. With your strong leadership, passion for organisation and ability to coach others, you’ll drive high standards across inventory management, loss prevention and operational flow.

If you thrive in a fast‑paced retail environment, love building confident teams, and take pride in elevating operational excellence, this is your moment to help define how your store operates.

What you’ll be doing…

• Supervising, training and coaching Beauty Advisors on stock organisation, safety processes and inventory management to build efficiency and confidence.
• Setting clear goals through performance check‑ins and personalised development plans to support continuous growth.
• Creating a collaborative, positive team culture that champions teamwork, innovation and high standards.
• Supporting leadership with Employee Relations processes, including attendance, performance and follow‑up actions.
• Overseeing accurate stock control - monitoring inventory levels, organisation systems and replenishment to keep the sales floor fully stocked.
• Receiving, inspecting and processing deliveries to ensure accuracy, quality and timely availability of product.
• Leading loss‑prevention processes through regular stock audits and proactive issue resolution.
• Optimising stockroom layout, flow and procedures to enhance operational efficiency and minimise disruption.
• Partnering with store teams to meet customer demand through fast, accurate replenishment during peak periods.
• Use analytics across sales and service to inform future planning and optimise both experience and business outcomes.
• Maintaining organised, safe and compliant stockroom and store environments aligned to SEPHORA standards.
• Assisting customers with product queries where needed, offering recommendations that support an elevated service experience.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

• Proven retail leadership experience with deep stock management knowledge and operational expertise.
• Strong coaching ability and experience developing individuals and teams.
• Confidence using stock management systems and technology to support operations.
• Analytical skills to assess performance, drive improvements and support commercial targets.
• Excellent communication and interpersonal skills, with the ability to motivate and influence diverse teams.
• Experience managing ER matters such as attendance and performance.
• Outstanding organisational skills and attention to detail in a fast‑paced environment.
• Understanding of loss prevention, safety protocols and inventory accuracy.
• Flexibility to work evenings, weekends and peak trading periods as needed.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.