Area Manager - West London

LVMH Group; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount

Birthday day off

Wellbeing platform

Generous holiday allowance

Job summary

Sephora UK is seeking an Area Manager to lead a portfolio of stores in West London, driving exceptional performance across people, client experience, and commercial results. This high-impact role requires inspiring coaching to build strong, inclusive store cultures and shaping Sephora's standards across the region.

You will recruit, develop, and retain leadership talent, partner with Store Leaders to exceed sales targets, and translate commercial strategies into action while supporting growth

Qualifications

• Proven track record of leading and developing leadership teams.
• Experience driving sales growth and store performance.
• Strong communication and stakeholder management.

Responsibilities

• Lead performance, culture, and growth of your region.
• Coach and develop Store Directors and leadership teams.
• Drive regional sales, productivity, and KPI targets.
• Translate strategies into action for campaigns and launches.
• Analyse market trends and customer insights to identify opportunities.
• Ensure consistent execution of Sephora standards across stores.
• Support new openings, relocations, and growth initiatives.
• Collaborate with cross-functional partners on regional priorities.

Skills

Leadership

Multi-site leadership

Retail management

People development

Client experience

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As an Area Manager at SEPHORA, you will lead a portfolio of stores, partnering with store leaders to drive exceptional performance across people, client experience, commercial results, and operational excellence across West London.

This is a high-impact leadership role where you'll use your ability to inspire, coach, and influence to build high-performing teams and strong store cultures. You'll play a key role in shaping the future of the business by developing talent, elevating client experiences, identifying growth opportunities, and ensuring consistent execution of SEPHORA's standards and strategy across your region.

As a visible and influential leader, you'll work closely with stores and cross-functional partners to deliver results, support expansion, and create an environment where people, clients, and the business can thrive.

What you’ll be doing…

In this role, you will act as the driving force behind the performance, culture, and growth of your region.

By combining strategic thinking with hands‑on leadership, you'll ensure every store consistently delivers Lead, coach, and develop Store Directors and leadership teams, creating high-performing, engaged, and inclusive store cultures.

• Build strong succession pipelines by recruiting, developing, and retaining exceptional leadership talent.
• Drive employee engagement and performance through effective coaching, feedback, and development planning.
• Partner with Store Leadership to deliver and exceed sales, productivity, and KPI targets across the region.
• Translate commercial strategies into action, ensuring excellent execution of campaigns, launches, and business initiatives.
• Analyse market trends, customer insights, and competitor activity to identify opportunities and drive regional performance.
• Champion SEPHORA's client-first approach, ensuring stores consistently deliver exceptional experiences and service standards.
• Drive adoption and performance of loyalty programmes, services, and client engagement initiatives throughout the region.
• Lead adherence to operational standards, policies, procedures, and compliance requirements across all stores.
• Monitor inventory, cash handling, shrinkage, merchandising, and store standards to ensure operational excellence.
• Conduct regular store visits, audits, and performance reviews to identify opportunities and drive continuous improvement.
• Support new store openings, relocations, and growth initiatives, ensuring successful execution and team readiness.
• Partner with cross-functional stakeholders to deliver regional priorities and strategic business projects.

What you’ll bring…

We're looking for an inspirational retail leader with a proven track record of delivering results through people and significant multi‑site experience with responsibility for people, commercial performance, and operations.

• A strong track record of leading, coaching, and developing high‑performing leadership teams.
• Proven ability to drive sales growth, productivity, and operational excellence across multiple locations.
• Strong commercial acumen, with the ability to interpret performance data and translate insight into action.
• Exceptional leadership and influencing skills, with experience building strong cultures and engaging diverse teams.
• Passion for delivering outstanding client experiences and creating customer‑focused environments.
• Experience leading change, managing competing priorities, and operating effectively in a fast‑paced environment.
• Strong understanding of retail operations, compliance, stock management, and loss prevention principles.
• Excellent communication and stakeholder management skills, with the ability to build relationships at all levels.
• A growth mindset, resilience, and a passion for developing future leaders.
• Flexibility to travel regularly across your region and support business needs as required.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.