Regional Operations Manager - North West

Northern Healthcare; Accrington; On-site; GBP 50,000 - 55,000; Full time

Job summary

Northern Healthcare is seeking a passionate Regional Manager to lead multiple services in the North West. This pivotal senior management role focuses on enhancing care quality through effective leadership, regulatory compliance, and operational excellence. Join a supportive team where you can make a real difference in people's lives and receive ongoing professional development.

Benefits

Competitive salary

Company car allowance

Continuous professional development

Qualifications

• Experience in a health or social care setting.
• Proficient in regulatory compliance and governance.
• Commercial awareness and financial oversight experience.

Responsibilities

• Lead and mentor Service Managers across multiple services.
• Manage operations, staffing, and budget performance.
• Ensure regulatory compliance and high care standards.

Skills

Leadership Experience

Operational Management

Communication Skills

Stakeholder Management

Education

In-depth knowledge of CQC regulations

Job description

Job Title: Regional Manager
Location: North West (Multi-site Role)
Job Type: Full-time | Senior Management

Join Northern Healthcare – Leading with Purpose, Delivering with Integrity

At Northern Healthcare, we pride ourselves on delivering high-quality, person-centred support to individuals across our services. We are currently seeking an experienced and driven Regional Manager to join our senior team and lead operations across multiple services. This is a pivotal role where you will inspire and guide service managers to meet clinical, operational, and commercial goals – all while maintaining regulatory excellence.

About the Role

As a Regional Manager, you will play a critical leadership role, ensuring the successful delivery of services aligned with CQC compliance and the Northern Healthcare vision. You'll be expected to lead by example, engaging with staff, residents, and families to ensure our services are not only compliant but truly life-enhancing for those who use them.

Key Responsibilities

Lead, coach, and mentor Service Managers across your region.

Ensure full regulatory compliance and high standards of care across all services.

Take ownership of operational performance, including staffing, recruitment, budget management, and service quality.

Work hands-on with teams, building strong relationships with residents and families.

Support incident management and act as a key point of leadership and follow-up.

Drive performance improvement initiatives and continuous service development.

Collaborate with key internal teams (Clinical, HR, Finance, Business Development).

Manage governance processes and oversee regional service compliance.

Lead referral screening and admissions in line with clinical criteria and service needs.

Champion staff training, development, and workforce planning to ensure a skilled, compliant team.

Foster strong external partnerships with commissioners and health professionals.

Participate in the senior manager on-call rota to support incident response and escalation.

Key Requirements

Proven leadership experience in a health or social care setting (regulated environment).

In-depth knowledge of CQC regulations and clinical governance.

Strong commercial awareness and operational management skills.

A proactive and inquisitive mindset – confident in challenging the norm and asking the right questions.

Outstanding communication and people management abilities.

Financial oversight experience, ensuring responsible and efficient spend.

Strong stakeholder management, both internal and external.

Ability to work under pressure, manage competing priorities, and make confident decisions.

A hands-on leader who thrives in fast-paced, changing environments.

What We Offer

The opportunity to make a real difference in people's lives through transformational leadership.

A supportive and collaborative senior management team.

Competitive salary and benefits package.

Continuous professional development and leadership opportunities.

Ready to lead change and inspire excellence?

If you're passionate about delivering outstanding care, driving continuous improvement, and leading high-performing teams, we’d love to hear from you.

Apply now to become a part of the Northern Healthcare team.

Salary £50-55k plus company car allowance