Fire & Security Operations Manager

ZipRecruiter; Lancaster; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in the fire and security sector is seeking an Operations Manager to guide operations and enhance client relations across the North West. This role offers competitive pay, a company car, and opportunities for progression within an organization focused on quality and team development.

Benefits

Company car

24 days’ annual leave + bank holidays

5% company pension

Ongoing training

Qualifications

• Proven experience in operations management within fire and security.
• Strong commercial understanding of costs and profitability.
• Full UK driving licence required.

Responsibilities

• Lead daily operations and ensure delivery of service.
• Manage budgets and drive cost efficiency.
• Build relationships with clients ensuring satisfaction.

Skills

Leadership

Financial Acumen

Problem-solving

Job description

Job Description

North West – Operations Manager – Fire & Security

Location: Lancashire HQ with remote working flexibility

Salary: £50,000 – £60,000 + company car + excellent benefits

NPG Fire Safety Ltd is seeking an experienced Operations Manager to lead and strengthen our fire and security operations as we continue to grow across the North West and beyond.

Who We Are:

We are an independent fire and security business built on the values of competency, integrity, and value. We are multi-disciplined, with extensive third-party accreditation across all core services, including:

• BAFE SP205 – Life Safety Fire Risk Assessment
• BAFE SP203-1 – Design, Installation, Commissioning & Maintenance of Fire Detection & Alarm Systems
• BAFE SP203-4 – Design, Installation, Commissioning & Maintenance of Emergency Lighting Systems
• BAFE SP101 – Maintenance of Portable Fire Extinguishers
• NSI Gold - Fire
• NACOSS Gold – Electronic Security Systems (CCTV, Access Control & Intruder Alarms)
• NAPIT – Electrical

We are one of only two companies in the UK fire and security sector to hold this level of third-party accreditation across both fire safety consultancy and system delivery. Coupled with our commitment to fair pricing and high standards, this delivers real value — reflected in our 99% client retention rate.

Our staff retention is 100%, driven by a culture that prioritises development, support, and balance. We offer competitive salaries, ongoing training, new vehicles and equipment, regular team-building days, and realistic workloads backed by achievable timeframes.

We don’t use commission structures, as we feel they have no place in a safety industry. Instead, we motivate our staff the right way and focus on quality, trust, and long-term relationships with our clients — values that continue to drive our growth.

With a satellite office in Manchester and further expansion planned, we’re now looking for a like-minded leader to help shape the next phase of our journey.

What we offer:

• £50,000 – £60,000 salary (depending on experience)
• Company car
• Hybrid and remote working flexibility
• 24 days’ annual leave + bank holidays
• 5% company pension
• Supportive team culture and strong company values
• Clear progression opportunities as our regional footprint grows

Key responsibilities:

• Lead day-to-day operations across all disciplines and ensuring delivery of service
• Take ownership of operational budgets and P&L performance, driving cost efficiency and accurate forecasting across all contract types, including small works and remedials
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business, while supporting sales efforts where required
• Manage and mentor operational staff and department leads, ensuring effective performance reviews, training, and team development
• Forward-plan labour resources, ensuring competent deployment and optimised productivity across all active contracts
• Contribute to strategic planning and departmental development, including proposing and implementing improvements to operational processes and systems
• Ensure timely and accurate invoicing of works and contract profitability, keeping all records and contract files up to date

What we’re looking for:

• Proven experience in operations management within the fire and security sector
• Strong commercial and financial acumen, with a solid understanding of contract profitability, forecasting, and cost control
• Experience supporting or scaling multi-disciplinary, multi-million-pound operations, including managing direct staff and subcontractors
• Demonstrable leadership and communication skills, with a strong ability to build high-performing teams and maintain client confidence
• A commitment to quality, Health & Safety, and working within the framework of third-party accreditations (BAFE, NSI, NACOSS Gold, NAPIT)
• A proactive approach to problem-solving and continuous improvement, with the confidence to drive change at the departmental level
• Full UK driving licence and the unrestricted right to work in the UK

If you’re seeking to join a values-led, quality-focused organisation and play a key role in our next phase of growth, we’d welcome your application.

To apply, send your CV and a brief cover note to [e-mail]