Regional Operations Manager

Get Staff; Southampton; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Pension

Healthcare

Sick Pay

Eye Care

Life Assurance

Company car or allowance

25 days holiday plus bank holidays

Job summary

Get Staff represents a UK-based engineering services provider seeking a Regional Operations Manager for the Hampshire region (Andover, Basingstoke, Newbury, Salisbury, Winchester). You will oversee depot, field engineers and driver installers, reporting to the UK Operations Director to drive operational efficiency and customer satisfaction.

You will lead safety, compliance, recruitment and development of talent, coordinate installations and maintenance, monitor performance, and guide

Qualifications

• Senior level operations management experience in engineering or B2B environments.
• HVAC, Industrial Boilers or Commercial Refrigeration exposure.
• Strong people management skills with distributed teams.
• Proficient IT systems for management, reporting, and analysis.
• Relevant technical qualifications such as Gas Safe / OFTEC / 18th Edition / COCN1 / CIGA1 / ICPN1 etc.

Responsibilities

• Resource & Safety Management: ensure staff have equipment, PPE, training and certifications; recruit and develop talent.
• Field Engineers Management: coordinate daily deployment for installations and maintenance; monitor RFT.
• Depot Operators Management: oversee daily depot operations and asset tracking.
• People & Performance Management: develop PDPs, training, audits, coaching and team leadership.

Skills

People management

Analytical skills

Leadership

Customer focus

Problem solving

Strategic planning

IT systems

Education

Gas Safe

OFTEC

18th Edition

COCN1

CIGA1

Tools

IT systems

Job description

Regional Operations Manager (HVAC)

Andover / Basingstoke / Newbury / Salisbury / Winchester / Hampshire - £60,000 - £65,000 Per Annum

• £60,000-£65,000 Per Annum
• Hampshire - commutable from Andover, Basingstoke, Newbury, Salisbury or Wiltshire
• Engineering, HVAC
• Reporting to UK Operations Director
• 25 days holiday plus bank holidays
• Pension, Healthcare, Sick Pay, Eye Care, Life Assurance
• Company car or allowance

Our client, a UK based provider of engineering and technical services is currently on the look out of a Regional Operations Manager. The organisation operates multiple strategically located sites across the UK and Europe, supporting a range of clients with engineering solutions and equipment services.

Role Overview

The Regional Operations Manager will oversee engineering operations across the region, including depot teams, field engineers, and driver installers. Reporting to the UK Operations Director, you will ensure operational efficiency, compliance, and customer satisfaction.

Regional Operations Manager Key Responsibilities include:

• Resource & Safety Management: Ensure staff have the correct equipment, PPE, training, and certifications; recruit and retain talent; foster continuous improvement.
• Field Engineers Management: Coordinate daily deployment for installations, maintenance, and deinstallations; support engineers; monitor Right First Time (RFT) performance; conduct site visits and collaborate on complex projects.
• Depot Operators Management: Oversee daily depot operations, asset tracking, and driver deployment; maintain depot standards and operational efficiency.
• People & Performance Management: Develop Personal Development Plans (PDPs) and training; conduct audits; coach and manage teams; model company values.

Regional Operations Manager Skills and Experience

• Senior level operations management experience in engineering, hire, or B2B environments, with HVAC, Industrial Boilers or Commercial Refrigeration exposure.
• Any relevant technical qualifications(e.g., Gas Safe, OFTEC, F Gas, 18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1).
• Strong people management skills, with experience leading geographically dispersed teams.
• Proficient in IT systems for operational management, reporting, and analysis.
• Innovative and customer focused, with the ability to develop practical solutions.
• Analytical skills: assess complex information, identify cause-and-effect relationships, and evaluate options effectively.
• Leadership competencies: delivering excellent customer service, team development, facilitation, influencing, clear communication, and execution
• Committed to continuous improvement: setting measurable goals, tracking performance, and delivering results.
• Creative problem solving mindset, with the ability to think outside the norm and implement customer-focused initiatives.

Please note, candidates without experience within the commercial or industrial HVAC sector or B2B equipment / machinery hire areas are unlikely to be considered for this position.