Regional Operations Manager

ZipRecruiter; Loughborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing student lettings company is seeking a Regional Operations Manager to oversee daily operations and enhance practices across branches. The ideal candidate will have a strong focus on customer service, proven experience in property management, and a passion for improving service delivery.

Benefits

Investment in personal development

Dynamic work environment

Qualifications

• Experience in property and lettings industry is essential.
• Proven track record of working across a branch network.

Responsibilities

• Train and develop Branch Managers.
• Support compliance management and tenant experience.
• Introduce and educate on new legislation.

Skills

Organisational skills

Communication skills

Ability to work remotely

Self-motivation

Adaptability

Education

ARLA qualified to level 3 minimum

Job description

Job Description

loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Regional Operations Manager to assist with the daily operational duties nationwide. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Regional Operations Manager, you will be responsible for assisting the Operations Manager & Operations Director in leading a team of Branch Managers nationwide.

Why come and work with us

● You’ll be part of a company that values innovation and alternative thinking

● We invest in and value personal development

● You’ll be part of an audaciously ambitious and growing company

● You’ll be working alongside great people

Your responsibilities will include

● Train and develop Branch Managers in local offices and support their personal development

● Train and support Branch Managers in local offices with complaint handling

● Understand and implement company processes to ensure the Tenant and Landlord experience is exceptional

● Audit and support all things asset management and lettings portfolio performance company wide

● Support the compliance management team to ensure the business and portfolios remains compliant

● Introducing and educating new legislation requirements and HMO licencing to internal and external stakeholders when required

● Support Branch Managers with Utility Management

● Manage all Marketing aspects alongside Marketing Manager

● Implement and manage the company KPIs and review on a monthly basis with the Operations Manager

We’re looking for

● Excellent organisational skills

● Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders

● The ability to/proven track record of working remotely across a branch/retail network.

● Support in the recruitment process and decision making.

● Ability to grow a lettings business.

● ARLA Qualified to level 3 minimum

● Experience & knowledge of the Property & Lettings Industry

● Experience in dealing with high end stakeholders and educating on investments

● Experience & knowledge in nationwide property markets

● Self-motivated and ability to work on own initiative

● Ability to prioritise workload and work to deadlines

● Flexible and adaptable in approach to work

Details

● Hours of work: 9am till 5.30pm Monday to Friday

● Competitive Salary: Dependent on Experience

● Driving licence required and personal car