Field Delivery Manager

Johnson Controls; Basildon; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary & incentive bonus

Company car & IT equipment provided

Life assurance & holiday purchase

Mental health & wellbeing support

Learning & development opportunities

Employee referral programme

Discounts on Johnson Controls products

Cycle-to-work & high street discounts

Job summary

Johnson Controls is seeking an experienced HVAC Field Delivery Manager to lead a team of technicians across the South East region, from London to Portsmouth. The role is hybrid with regular site visits, remote work, and occasional office attendance, with a company car provided.

You will drive operational performance, ensure contractual commitments are delivered, maintain strong customer relationships, and support the development of a high-performing field team across the region.

Qualifications

• Experience managing field-based engineering or service teams within the HVAC industry.
• Strong technical understanding of commercial and industrial HVAC and refrigeration systems.
• Experience reviewing contracts and delivering against service level agreements.
• Proven people leadership, coaching and performance management skills.
• Strong commercial awareness and customer focus.
• Excellent communication and stakeholder management skills.
• Strong planning and organisational abilities.
• IOSH qualification or similar Health & Safety training is desirable.
• Competent with Microsoft Office and field service systems.
• Full UK driving licence and willingness to travel across the South East region.

Responsibilities

• Lead, coach and develop a team of HVAC technicians.
• Ensure contractual obligations, service standards and customer expectations are consistently met.
• Review service contracts and monitor performance against agreed service levels.
• Manage resource planning and workload allocation to maximise productivity and customer satisfaction.
• Build and maintain strong customer relationships.
• Review and approve remedial repair quotations while maintaining business margins.
• Conduct regular site visits to support technicians and ensure service quality.
• Ensure compliance with Health & Safety requirements, RAMS, PPE, tool management and equipment calibration.
• Monitor operational performance and implement continuous improvement initiatives.
• Collaborate with internal teams to drive service excellence and business growth.

Skills

People leadership

HVAC knowledge

Contract review

Customer focus

Communication

Planning & organisation

Health & Safety training

MS Office & field service systems

Full UK driving licence

Willingness to travel

Job description

We’re looking for an experienced HVAC Field Delivery Manager to lead a team of technicians across the South East region , covering London to Portsmouth.

In this role, you’ll drive operational performance, ensure contractual commitments are delivered, maintain strong customer relationships, and support the development of a high-performing field team. This is a hybrid role involving regular site visits across the region, remote working, and occasional office attendance. A company car is provided.

How you will do it

• Lead, coach and develop a team of HVAC technicians.

• Ensure contractual obligations, service standards and customer expectations are consistently met.

• Review service contracts and monitor performance against agreed service levels.

• Manage resource planning and workload allocation to maximise productivity and customer satisfaction.

• Build and maintain strong customer relationships.

• Review and approve remedial repair quotations while maintaining business margins.

• Conduct regular site visits to support technicians and ensure service quality.

• Ensure compliance with Health & Safety requirements, including RAMS, PPE, tool management and equipment calibration.

• Monitor operational performance and implement continuous improvement initiatives.

• Collaborate with internal teams to drive service excellence and business growth.

What we look for

• Experience managing field-based engineering or service teams within the HVAC industry.

• Strong technical understanding of commercial and industrial HVAC and refrigeration systems.

• Experience reviewing contracts and delivering against service level agreements.

• Proven people leadership, coaching and performance management skills.

• Strong commercial awareness and customer focus.

• Excellent communication and stakeholder management skills.

• Strong planning and organisational abilities.

• IOSH qualification or similar Health & Safety training is desirable.

• Competent with Microsoft Office and field service systems.

• Full UK driving licence and willingness to travel across the South East region.

What we offer

• Competitive salary and management incentive bonus

• Company car, IT equipment provided

• Life assurance and holiday purchase scheme

• Mental health and wellbeing support

• Learning and development opportunities

• Employee referral programme

• Discounts on Johnson Controls products and services

• Additional voluntary benefits, including cycle-to-work and high street discount schemes

If you’re a people-focused leader with HVAC experience and a passion for delivering outstanding customer service, we’d love to hear from you!