Regional Operations Lead - Repairs & Maintenance

Torus Group; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Job summary

Torus Group in the North West region, including Liverpool, St Helens and Warrington, seeks a Team Manager to lead operational teams and contractors to deliver high-quality repairs and maintenance services. You will manage budgets, drive improvements and ensure safety across contracts, with a focus on customer satisfaction and performance.

Candidates should have construction-related qualifications, management experience, and excellent leadership and communication skills to support continuous

Qualifications

• ONC / NVQ Level 3 in a construction-related discipline.
• SMSTS, IOSH or equivalent Health & Safety qualification.
• Valid CSCS card.
• Full UK driving licence.
• Minimum 2 years' experience within a management or supervisory role.
• Strong knowledge of construction, repairs and maintenance operations.
• Experience managing operational teams and contractors within a fast-paced environment.
• Understanding of maintenance contractual requirements and performance management.
• Strong financial awareness and experience managing operational budgets.
• Experience implementing service improvements and new initiatives.
• Excellent communication, leadership and people management skills.

Responsibilities

• Lead and manage operational teams, administrative staff and contractors to deliver high-quality responsive repairs and maintenance services.
• Manage day-to-day operational activities, ensuring works are completed safely, efficiently and in line with contractual requirements and performance targets.
• Oversee financial performance, including monitoring budgets, controlling costs and ensuring value for money across contracts and projects.
• Plan, organise and forecast workloads to ensure operational priorities and customer expectations are achieved.
• Drive a performance-focused culture, ensuring high standards of customer care, quality and service delivery.
• Monitor contract performance and implement service improvements to enhance efficiency and operational outcomes.
• Manage subcontractors, ensuring work is delivered to agreed standards, timescales and compliance requirements.
• Lead, motivate and develop staff through coaching, training and effective performance management.
• Support workforce planning, attendance management and employee relations activity in line with policies and procedures.
• Ensure all health & safety requirements, statutory obligations and compliance standards are met across all operations.
• Investigate customer complaints, identify solutions and ensure issues are resolved professionally and effectively.
• Use IT systems and operational technology to support service delivery, reporting and performance monitoring.
• Work collaboratively with clients, stakeholders and internal teams to support business growth and continuous improvement.
• Participate in out-of-hours rotas where required to support operational service delivery.

Skills

Leadership

People management

Communication

Organisational skills

Customer service

Problem solving

Education

ONC / NVQ Level 3 in construction

SMSTS / IOSH or equivalent Health & Safety qualification

Full UK driving licence

Job description

Torus Group in the North West region, including Liverpool, St Helens and Warrington, seeks a Team Manager to lead operational teams and contractors to deliver high-quality repairs and maintenance services. You will manage budgets, drive improvements and ensure safety across contracts, with a focus on customer satisfaction and performance.

Candidates should have construction-related qualifications, management experience, and excellent leadership and communication skills to support continuous