Regional Office Coordinator - Sales & Lettings

Chase Buchanan Group; Greater London; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday entitlement + public holidays

Charity matching

Job summary

Chestertons is hiring a Regional Office Coordinator to oversee and support several branches within the Central London region. The role acts as the primary link between local office teams and central departments, combining hands-on coordination with leadership responsibilities to ensure consistent, compliant operations.

The role suits an experienced Senior/Associate Office Coordinator or Operations Lead seeking the next step within a leading agency group.

Qualifications

• Experience in senior/associate office coordination or operations leadership.
• Strong coordination and leadership skills across multiple offices.
• Familiarity with CRM usage, data entry and compliance requirements.

Responsibilities

• Coordinate regional operations across multiple branches and act as a link between local offices and central departments.
• Supervise and mentor office coordinators and senior coordinators; conduct performance check-ins.
• Identify process improvements and standardise administrative procedures across the region.

Skills

Office coordination

Leadership

Data analysis

Training

Communication

Tools

CRM software

Job description

Job Advert

Regional Office Coordinator (Sales & Lettings)

Location: Central London Region (Branch Based)

Department: Operations

Reports to: Regional Director / Branch Manager

The Role

As a Regional Office Coordinator, you will oversee and support several branches, acting as the key link between local office teams and our central departments. You’ll combine hands‑on coordination with leadership and oversight responsibilities, ensuring consistency, compliance, and operational excellence across the region.

This is a fantastic opportunity for an experienced Senior/Associate Office Coordinator or Operations Lead looking to take the next step in their career with a leading agency brand.

Key Responsibilities

Core Coordination & Administrative Support

• Provide administrative support across the region, including documentation, data entry, and correspondence.
• Step in to cover branch coordinators during absences or peak periods, ensuring seamless continuity.
• Handle escalated client queries promptly and professionally, maintaining Chestertons’ standards of service.
• Oversee marketing materials and property listings to ensure accuracy and consistency across all offices.
• Manage office facilities, supplies, and operational readiness.
• Ensure all processes and records are fully compliant with company and legal requirements.

Regional Leadership & Oversight

• Supervise, support, and mentor Office Coordinators and Senior Coordinators across the region.
• Conduct regular performance check‑ins and identify training or development needs.
• Act as the liaison between local offices and central departments (Sales, Lettings, Marketing, Compliance, HR, Finance).

Process Improvement & Standardisation

• Implement consistent administrative and operational procedures across multiple offices.
• Identify inefficiencies and recommend process improvements to enhance productivity.
• Promote best practices in CRM use, documentation, and customer care.

Reporting & Performance Analysis

• Compile and analyse data on listings, transactions, and client satisfaction.
• Prepare regional performance reports and dashboards for senior management.
• Track key operational KPIs and ensure compliance and accuracy standards are maintained.

Training & Development

• Deliver training on systems, compliance, and customer service to coordinators and support teams.
• Foster a collaborative, high-performing administrative network across the region.

Project & Change Management

• Lead or support regional initiatives such as CRM rollouts, process updates, and operational projects.
• Act as a key point of contact for feedback, improvement, and communication between teams.

About The Company

Chestertons

Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.