Regional Office Coordinator - Sales & Lettings

FirstPort Limited; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance + public

Charity matching and payroll giving

Eye care vouchers

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

Chestertons is seeking a Regional Office Coordinator (Sales & Lettings) to oversee multiple branches in the Central London region. You will ensure consistency, compliance, and operational excellence, acting as the link between local offices and central departments.

This role suits an experienced Senior/Associate Office Coordinator or Operations Lead ready to advance within a leading agency brand. The position emphasizes leadership, regional support, and process improvements across the network.

Qualifications

• Senior/Associate Office Coordinator or Operations Lead with experience
• Experience coordinating across multiple branches or regions
• Strong administrative and leadership capabilities

Responsibilities

• Core Coordination & Administrative Support: provide regional admin support, data entry, correspondence; cover branch coordinators during absences; manage client queries; oversee marketing materials and listings; maintain facilities and supplies; ensure processes meet compliance.
• Regional Leadership & Oversight: supervise and mentor Office Coordinators; conduct performance check-ins; liaise between local offices and central departments (Sales, Lettings, Marketing, Compliance, HR, Finance).
• Process Improvement & Standardisation: implement consistent procedures across offices; identify inefficiencies; promote CRM and customer care best practices.
• Reporting & Performance Analysis: compile data on listings, transactions, and client satisfaction; prepare regional reports and dashboards; track KPIs and ensure accuracy.
• Training & Development: deliver system, compliance, and customer service training; foster collaborative regional network.
• Project & Change Management: lead or support CRM rollouts and process updates; act as main contact for feedback and improvements.

Job description

Job Advert

Regional Office Coordinator (Sales & Lettings)

Location: Central London Region (Branch Based)

Department: Operations

Reports to: Regional Director / Branch Manager

The Role

As a Regional Office Coordinator, you will oversee and support several branches, acting as the key link between local office teams and our central departments. You’ll combine hands‑on coordination with leadership and oversight responsibilities, ensuring consistency, compliance, and operational excellence across the region.

This is a fantastic opportunity for an experienced Senior/Associate Office Coordinator or Operations Lead looking to take the next step in their career with a leading agency brand.

Key Responsibilities

Core Coordination & Administrative Support

• Provide administrative support across the region, including documentation, data entry, and correspondence.
• Step in to cover branch coordinators during absences or peak periods, ensuring seamless continuity.
• Handle escalated client queries promptly and professionally, maintaining Chestertons’ standards of service.
• Oversee marketing materials and property listings to ensure accuracy and consistency across all offices.
• Manage office facilities, supplies, and operational readiness.
• Ensure all processes and records are fully compliant with company and legal requirements.

Regional Leadership & Oversight

• Supervise, support, and mentor Office Coordinators and Senior Coordinators across the region.
• Conduct regular performance check‑ins and identify training or development needs.
• Act as the liaison between local offices and central departments (Sales, Lettings, Marketing, Compliance, HR, Finance).

Process Improvement & Standardisation

• Implement consistent administrative and operational procedures across multiple offices.
• Identify inefficiencies and recommend process improvements to enhance productivity.
• Promote best practices in CRM use, documentation, and customer care.

Reporting & Performance Analysis

• Compile and analyse data on listings, transactions, and client satisfaction.
• Prepare regional performance reports and dashboards for senior management.
• Track key operational KPIs and ensure compliance and accuracy standards are maintained.

Training & Development

• Deliver training on systems, compliance, and customer service to coordinators and support teams.
• Foster a collaborative, high-performing administrative network across the region.

Project & Change Management

• Lead or support regional initiatives such as CRM rollouts, process updates, and operational projects.
• Act as a key point of contact for feedback, improvement, and communication between teams.

About The Company

Chestertons

Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.