Office Coordinator - Lettings

FirstPort Limited; London Borough of Wandsworth; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday allowance + public holidays

Charity matching

Job summary

Chestertons Estate Agency in London seeks an Office Coordinator - Lettings to support administrative and customer service tasks for the lettings team. Location is Wandsworth, with Monday–Friday hours and one day from home after settling in.

The role involves document handling, data entry, scheduling, and client communications to maintain smooth lettings operations. The candidate will assist with property listings, promotional activities, reporting, and daily office management, ensuring

Qualifications

• Experience handling documentation and listings for property sales.
• Strong data entry and database maintenance skills.
• Ability to schedule appointments and manage office calendar.
• Effective written and verbal communication with clients.
• Familiarity with CRM systems and office software.

Responsibilities

• Greet clients and manage inquiries, providing property information.
• Coordinate viewings, respond to issues, and ensure client satisfaction.
• Prepare and update property listings and promotional materials.
• Generate sales reports and assist management with performance metrics.
• Maintain office organization, supplies, and cross‑department liaison.

Skills

Administrative support

Data entry

Scheduling

Customer service

Office coordination

Tools

CRM systems

Microsoft Office Suite

Job description

Job Advert

Chestertons Estate Agency

Office Coordinator - Lettings

Location: Wandsworth

Hours: Office based Monday to Friday with 1 day working from home once settled

Salary: £26,500 + KPI commission

Overview of Key Duties:

Administrative Support

• Document Management: Handle documentation related to property sales, including listings and pre offer information.
• Data Entry: Update and maintain databases with property details, client information, and transaction records.
• Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
• Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

• Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
• Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

• Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
• Promotional Activities: Support marketing efforts, including preparing promotional materials and organizing local events.
• Reporting: Generate and distribute sales performance reports to the management team.

Operational Tasks

• Office Management: Keep the office organized, stocked with supplies, and ensure a professional environment.
• Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
• Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

• CRM Systems: Utilise CRM systems to track client interactions, and manage data efficiently.
• Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.