Office Coordinator - Lettings

FirstPort Limited; Royal Borough of Greenwich; Presencial; GBP 27.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee assistance programme

Holiday entitlement + public holidays

Charity matching

Eye care vouchers

Annual flu vaccination

Birthday leave

Health cash plan

Descripción de la vacante

Chestertons is seeking an Office Coordinator / Senior Office Coordinator / Associate (Lettings) based at Canary Wharf. The role supports lettings teams, maintains office standards and ensures compliant, efficient operations.

Salary £27,000–£31,000 DOE and is office-based. You will coordinate processes, mentor colleagues, manage property information, and liaise between branches and regional teams to deliver excellent customer service.

Formación

• Strong operational knowledge of sales and/or lettings administration.
• Experience supporting, coaching or mentoring colleagues.
• Excellent organisation and attention to detail.
• Understanding of compliance and administrative best practice.

Responsabilidades

• Ensure administrative processes are followed consistently across offices.
• Promote best practice in documentation, CRM management and customer service.
• Support teams to maintain operational, compliance and service standards.
• Help introduce new systems, processes and regulatory updates.
• Coach and mentor Office Coordinators and Senior Coordinators.
• Build and maintain knowledge of property portfolios and key information for viewings, marketing and compliance.
• Act as a link between branch offices and regional/head office teams.

Conocimientos

Office coordination

Coaching/mentoring

Attention to detail

Communication skills

Educación

ARLA Propertymark (advantage)

Herramientas

CRM management

Documentation best practice

Descripción del empleo

Job Advert

Office Coordinator / Senior Office Coordinator / Associate (Lettings)

Location: Office-based, Canary Wharf
Department: Lettings
Reports to: Branch Manager / Regional Office Coordinator
Salary: £27,000–£31,000 DOE

Are you an experienced property administrator who enjoys helping people, improving processes and keeping busy offices running smoothly? We're looking for an organised, proactive Office Coordinator to support our lettings teams and help maintain high standards across our offices.

In this varied role, you'll be a trusted point of contact for branch colleagues sharing your property administration expertise and helping the team deliver an excellent experience for customers. You'll also play an important part in keeping our operations efficient, consistent and compliant.

What you'll do

Keep operations running smoothly

• Help ensure administrative processes are followed consistently across the offices you support.
• Promote best practice in documentation, CRM management and customer service.
• Support teams to maintain strong operational, compliance and service standards.
• Help introduce new systems, processes and regulatory updates.

Coach and support colleagues

• Coach and mentor Office Coordinators and Senior Coordinators, helping them build their skills and confidence.
• Share practical guidance and solutions to day-to-day operational challenges.
• Step in with additional support during busy periods or when issues arise.

Keep property information accurate

• Build and maintain a detailed understanding of property portfolios across your supported offices.
• Keep key information accurate and accessible, including access arrangements, key locations, occupancy status and special property requirements.
• Help ensure reliable information is available for viewings, marketing, compliance and customer service.

Connect our teams

• Act as a link between branch offices and regional or head office teams.
• Support clear communication, reporting and feedback across departments.
• Build positive working relationships with colleagues at every level.

What you'll bring

• Strong operational knowledge of sales and/or lettings administration.
• Experience supporting, coaching or mentoring colleagues.
• Excellent organisation and attention to detail.
• A sound understanding of compliance and administrative best practice.
• Confidence working across multiple teams or locations.
• Clear communication skills and a practical, problem-solving approach.

An ARLA Propertymark qualification would be an advantage. If you don't have one yet, you should be willing to work towards it.

How you'll make a difference

You'll help create greater consistency in our processes and documentation, strengthen the capability of our office coordination teams and reduce operational errors and compliance risks. Your contribution will support positive working relationships, strong customer service and the overall performance of our offices.

The qualities we value

You're a natural coach: collaborative, supportive and ready to share what you know. You take initiative, focus on solutions and care about doing things well. You're also motivated to keep improving how our teams work, and you value being part of a positive, shared culture.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits:

• Employee assistance programme
• competitive holiday allowance + public holidays
• charity matching and payroll giving
• contribution towards eye care tests
• annual flu vaccination vouchers
• birthday leave
• health cash plan plus a range of other additional benefits that are linked to specific job grades

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.