Regional Network Manager

CET UK; United Kingdom; Remote; GBP 45,000 - 52,000; Full time

Job summary

A leading company in the insurance sector is seeking a Regional Network Manager to oversee contractor performance across North England, Northern Ireland, and Scotland. This role involves managing relationships, ensuring service quality, and driving operational KPIs. The ideal candidate will have a technical trade background and experience in contractor management. Join a diverse and inclusive team that values unique skills and promotes professional growth.

Qualifications

• Technical background in domestic gas heating, electrics, or plumbing.
• Experience managing contractor networks or similar operational third parties.

Responsibilities

• Manage relationships with existing contractors in the North Network.
• Ensure sufficient coverage across all trades at all times.
• Provide weekly and monthly performance updates against plans.

Skills

Data-driven decision-making

Organizational skills

Prioritization abilities

Education

Technical / Qualified trade background

Tools

Microsoft Office

Job description

Direct message the job poster from CET UK

Recruit-Train-Retain: National Recruitment & Onboarding for CET-UK

Regional Network Manager / Contractor Management / Regional Services Manager

Working for CET is many things – exciting, challenging, and rewarding. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do — apply now!

Applications are invited from the UK Mainland only.

Location: Remote / Home Working / Field Based (will be required to travel to Head Office in Walsall for ad hoc training or team meetings)

Working Hours: 40 hours per week, Monday to Friday

Salary: circa £45K plus car allowance, with eligibility for a discretionary annual bonus scheme and excellent benefits.

Main Purpose of Role

Develop a high-performing, multi-trade, Regional Contractor Network supporting CET’s position as the company of choice for the UK’s Blue-Chip Home Emergency Insurers. This key role covers our North Region (North England, Northern Ireland & Scotland), one of three regions within the CET network spanning the UK and NI.

You will be responsible for the effective day-to-day performance management of our North Network, working closely with multi-trade domestic emergency repair contractors to ensure the highest service levels during customers’ times of need.

You will be fully empowered and accountable for delivering service and operational KPIs within your territory, building on and improving an already high-performing network. You will also support wider business initiatives to enhance network support, engagement, and results.

Main Responsibilities

• Position CET as the preferred company for Home Emergency Contractors across the UK & NI.
• Full accountability for regional KPI/SLA delivery.
• Manage relationships with existing contractors in the North Network.
• Support technical queries from internal and external teams.
• Ensure sufficient coverage across all trades at all times.
• Maintain the highest safety standards within the network.
• Develop your network to provide best-in-class customer service.
• Manage regional contractor costs and claims efficiently.
• Build collaborative relationships with internal teams.
• Present clearly and professionally at all levels within the business.
• Support the onboarding and hyper-care period for new contractors.
• Provide weekly and monthly performance updates against plans and strategies.

Qualifications and Educational Requirements

• Technical / Qualified trade background, preferably Heating, Plumbing, or Electrical (Essential).
• Intermediate / Advanced proficiency in Microsoft Office.

Essential and Desirable Skills

• Technical background in domestic gas heating, electrics, or plumbing.
• Experience managing contractor networks or similar operational third parties.
• Proven track record of driving positive change.
• Experience using KPIs to improve business performance.
• Data-driven decision-making skills.
• Strong organizational and prioritization abilities.
• Driven, determined, and detail-oriented with resilience to drive cultural change.
• Ability to build a strong professional support network.

We all have different skills at CET, which makes us unique. We pride ourselves on an inclusive culture that is key to our success and future vision.

Equal Opportunity Statement: CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all protected characteristics and offer reasonable adjustments or flexible working options during the application, assessment, and upon joining us.

To apply: Please visit our company website via the link below:

https://cet.teamtailor.com/jobs/5856000-regional-network-manager-domestic-trade-contractor-network-field-remote-40-hours-per-week

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Insurance

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