Network Manager

TN United Kingdom; Handcross; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in ICT solutions seeks a Network Manager to deliver high-quality IT support in educational settings. In this role, you'll oversee the IT service, ensuring effective troubleshooting and system maintenance while collaborating with account managers to align IT strategies with client needs. You'll have the opportunity to mentor junior staff and work on diverse projects, all while enjoying a competitive salary and benefits package. This position is perfect for someone passionate about technology and education, looking to make a meaningful impact in a supportive environment.

Benefits

25 days holiday

Company pension scheme

SAGE Employee benefits

Opportunity to work on diverse projects

Qualifications

• 3-4 years of experience in an IT support environment.
• Strong understanding of wired and wireless networks and devices.
• Experience in the education sector is desirable.

Responsibilities

• Ensure consistent IT support service and maintain high-quality learning facilities.
• Provide overall responsibility for IT service, including troubleshooting and service levels.
• Communicate technical information effectively to non-technical users.

Skills

Technical troubleshooting

Interpersonal skills

Attention to detail

Ability to work under pressure

Initiative-taking

Education

GCSE Grade 5 or above in Maths and English

A-Level, BTEC, NVQ, or T-Level in a relevant subject

Industry qualifications (Microsoft, Cisco, Aruba, Apple)

Tools

Active Directory

Azure AD

Microsoft 365

Network components (switches, routers, firewalls)

Job description

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK, and is looking for a Network Manager to be based at one of our client sites.

Benefits:

• 25 days holiday, company pension scheme, Sage benefits

Disclaimer:

Applicant must have the right to work in the UK; no sponsorship available.

Key Tasks and Responsibilities:

1. Ensure a consistent IT support service is delivered to the site, establish and maintain high-quality learning facilities, and assist in planning their future development.
2. Provide overall responsibility for CTS's IT service at the site as Network Manager, including advanced troubleshooting, maintaining service levels, identifying system issues, and escalating unresolved problems.
3. Provide detailed specialist advice and guidance on IT requirements to the client.
4. Collaborate with CTS Account Managers to highlight system updates and improvements aligned with the site’s long-term plans and strategies.
5. Oversee training and up-skilling of CTS staff on site.
6. Prioritize staff workloads, mentor, advise, and train junior staff on working practices and procedures.
7. Communicate effectively (verbally and in writing) technical information suited to the audience.
8. Manage and implement work programs under senior staff guidance.
9. Comply with policies on child protection, safeguarding, health, safety, security, and confidentiality, reporting concerns appropriately.
10. Set up and check hardware and software for normal operation.
11. Build and configure networked PCs, including standalone setups or via image deployment.
12. Perform maintenance on user accounts, site servers, and cloud platforms.
13. Maintain a solid understanding of Active Directory, Azure AD, and Microsoft 365 administration.
14. Ensure helpdesk tickets are updated and resolved promptly in line with SLAs.
15. Manage active network components, including switches, routers, and firewalls.
16. Follow disaster recovery and maintenance plans.
17. Maintain and review site system contingency plans with the team.
18. Test site backup and malware protection procedures as instructed.
19. Work with the Senior Engineer to design and implement network infrastructure to meet client/site requirements.
20. Potentially participate in project teams during holidays under guidance.

Qualifications and Skills:

• GCSE Grade 5 or above in Maths and English.
• A-Level, BTEC, NVQ, or T-Level in a relevant subject.
• Industry qualifications such as Microsoft, Cisco, Aruba, or Apple are preferred.
• 3-4 years of experience in an IT support environment.
• Strong understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Attention to detail and commitment to quality.
• Experience in the education sector is desirable but not essential.
• Technical troubleshooting and problem management skills.
• Interpersonal skills to assist non-technical users.
• Ability to assess and re-prioritize workloads as circumstances demand.
• Initiative-taking ability.

Additional Benefits:

• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• Company Pension scheme.
• 25 days annual leave (excluding Bank Holidays), increasing with service.
• SAGE Employee benefits and assistance program.

Additional Information:

If interested, please contact us to learn more. Due to the role's nature involving visits to education establishments, successful applicants will be required to provide an enhanced DBS disclosure, with costs covered by CTS.

We are committed to safeguarding and protecting children. The role is subject to vetting checks, including criminal record disclosure.