Regional Member Engagement Manager - Wales

RICS; Cardiff; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid Working (office based)

Private Medical Insurance

Income protection

Life assurance

Pension (matched)

Job summary

RICS is seeking a Regional Member Engagement Manager to lead and grow an engaged professional community across the region. You will work with the Regional Board and stakeholders to deliver the Regional Market Plan, ensuring members feel supported, valued and connected to RICS.

The role focuses on developing engagement strategies, delivering events and early careers initiatives, and enhancing communications and sentiment across the region. A flexible, proactive approach is essential.

Qualifications

• Experience engaging a diverse range of stakeholders.
• Strong relationship-building and stakeholder management.
• Excellent written and verbal communication; ability to tell compelling stories.
• Experience planning and delivering events, programmes, and networking opportunities.
• Analytical and problem-solving capabilities using data.

Responsibilities

• Lead the Regional Board, including recruitment, onboarding, governance, and delivery of regional priorities.
• Develop and implement member engagement strategies to drive participation and growth.
• Create and deliver networking events, professional development, and early careers initiatives.
• Build relationships with members, volunteers and key stakeholders; manage regional communications and digital storytelling.
• Use data, insights and member feedback to continuously improve engagement activities and deliver measurable outcomes.
• Collaborate with internal teams to align regional activity with wider organisational goals.

Skills

Stakeholder management

Event planning

Content creation

Digital storytelling

Data analysis

Job description

Who Are We? As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments. Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact. With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

Role Purpose and Key Responsibilities

As Regional Member Engagement Manager, you will play a pivotal role in building an engaged, connected, and inclusive professional community across the region. Working closely with the Regional Board and internal stakeholders, you will lead the development and delivery of the Regional Market Plan, ensuring members feel supported, valued, and connected to RICS.

• Leading and supporting the Regional Board, including board recruitment, onboarding, governance, and delivery of regional priorities.
• Developing and implementing member engagement strategies that drive participation, satisfaction, and community growth.
• Creating and delivering impactful networking events, professional development opportunities, and early careers initiatives.
• Building strong relationships with members, candidates, volunteers, and key stakeholders across the region. Managing regional communications, social media activity, and digital storytelling to showcase member achievements and strengthen the RICS brand.
• Using data, insights, and member feedback to continuously improve engagement activities and deliver measurable outcomes.
• Collaborating with internal teams to ensure regional activity aligns with wider organisational goals and strategic priorities.

About You

We're looking for an enthusiastic and relationship-focused professional with a passion for member engagement and community building.

• Experience of engaging, influencing, and collaborating with a diverse range of stakeholders.
• Strong relationship-building and stakeholder management skills.
• Excellent written and verbal communication skills, with the ability to create engaging content and tell compelling stories.
• Experience of planning and delivering events, programmes, and networking opportunities.
• Strong organisational and project management skills, with the ability to manage multiple priorities effectively.
• Analytical and problem-solving capabilities, using data and feedback to drive improvements and engagement outcomes.
• Experience of supporting boards, committees, or governance structures.
• Confidence in managing social media and digital engagement channels.
• A commitment to inclusivity and creating positive experiences for people from all backgrounds.
• A flexible, proactive approach and the ability to adapt to changing member and business needs.

Rewards and Benefits

• Hybrid Working (typically 60% office based)
• Private Medical Insurance
• Income protection
• Life assurance
• Aviva Group Personal Pension (matched to 9%)

RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it’s the differences in our people that make the difference to our performance. We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process. Please make sure you have the correct right to work in the country the role resides in.