Regional Master Technician: EV Diagnostics & Mentoring

Citygate Automotive Limited; Watford; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

In-house training academy

National Learning Centre access

Career progression opportunities

EV training levels 1-4

Staff discounts

Wellbeing portal

Employee assistance programme

Purchase/service/parts discounts

Job summary

Citygate Automotive Limited is seeking an Accredited Regional Master Technician to deliver high quality vehicle servicing, diagnose complex issues and coach junior staff across multiple locations in the region. You will gain exposure to new models and modern working methods while upholding safety and OEM standards.

The role involves regional travel (Watford, Ruislip, St Albans area), training, and ongoing professional development, with a strong customer service focus and leadership

Qualifications

• Level 3 automotive qualification and full UK driving licence.
• Strong problem-solving and attention to detail.
• Excellent communication tailored for non-technical customers.
• Organisational and time management skills to meet deadlines.

Responsibilities

• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable
• Travel to various Citygate locations depending on demand (Watford, Ruislip and St Albans core Region)
• Potential to Travel to customers and Triage a vehicle prior to a booking

Skills

Level 3 Vehicle Technician

UK driving licence

Problem-solving

Customer service

Organisation / Time management

Education

NVQ/City & Guilds Level 3 in Vehicle Maintenance

Job description

Citygate Automotive Limited is seeking an Accredited Regional Master Technician to deliver high quality vehicle servicing, diagnose complex issues and coach junior staff across multiple locations in the region. You will gain exposure to new models and modern working methods while upholding safety and OEM standards.

The role involves regional travel (Watford, Ruislip, St Albans area), training, and ongoing professional development, with a strong customer service focus and leadership