Master Technician

Citygate Automotive Limited; Watford; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension

Life assurance

Discounts and benefits

Job summary

Citygate Automotive Limited is seeking an Accredited Regional Master Technician to provide high-quality vehicle servicing and expert diagnostic support. You will guide and coach less experienced team members while travelling to Citygate locations as needed in the Watford, Ruislip and St Albans region.

The role emphasizes customer-focused service delivery, adherence to manufacturer requirements, and ongoing professional development for the team.

Qualifications

• Level 3 qualified vehicle technician with a full UK driving licence.
• Excellent problem-solving and strong attention to detail.
• Strong customer service focus and ability to explain technical information to a non-technical audience.

Responsibilities

• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues.
• Conduct electronic visual health checks (eHVC) on all vehicles with a comprehensive report.
• Liaise with customers and service advisors to provide outstanding service.
• Ensure servicing is completed safely and to high quality standards.
• Participate in training to keep product and service knowledge up to date.
• Mentor apprentice technicians and support process improvements.

Skills

Problem solving

Customer service

Communication

Time management

Education

Level 3 Vehicle Technician qualification

Tools

Full UK driving licence

Job description

Permanent

Role overview

We are seeking an Accredited Regional Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.

Sponsorship Opportunities

We are proud to offer visa sponsorship opportunities; however, this is exclusively available to candidates who hold an offiical brand accreditation at Master Technician level. If you meet this qualification, we welcome your application and look forward to speaking to you further.

Key responsibilities

Your key responsibilities as a Regional Master Technician be:

• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to date
• Contribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable
• Travel to various Citygate locations depending on demand (Watford, Ruislip and St Albans core Region)
• Potential to Travel to customers and Triage a vehicle prior to a booking

About You

As a Master Technician, you will ideally have the following skills and attributes:

• Level 3 qualified vehicle technician with a full UK driving licence
• Excellent problem-solving skills and strong attention to detail
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines
• Excellent problem-solving skills and strong attention to detail

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
• Volkswagen Caddy and fuel card

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.