Regional Master Technician: EV Diagnostics & Mentor

Citygate Automotive Limited; Watford; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension

Life assurance

Discounts and benefits

Job summary

Citygate Automotive Limited is seeking an Accredited Regional Master Technician to provide high-quality vehicle servicing and expert diagnostic support. You will guide and coach less experienced team members while travelling to Citygate locations as needed in the Watford, Ruislip and St Albans region.

The role emphasizes customer-focused service delivery, adherence to manufacturer requirements, and ongoing professional development for the team.

Qualifications

• Level 3 qualified vehicle technician with a full UK driving licence.
• Excellent problem-solving and strong attention to detail.
• Strong customer service focus and ability to explain technical information to a non-technical audience.

Responsibilities

• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues.
• Conduct electronic visual health checks (eHVC) on all vehicles with a comprehensive report.
• Liaise with customers and service advisors to provide outstanding service.
• Ensure servicing is completed safely and to high quality standards.
• Participate in training to keep product and service knowledge up to date.
• Mentor apprentice technicians and support process improvements.

Skills

Problem solving

Customer service

Communication

Time management

Education

Level 3 Vehicle Technician qualification

Tools

Full UK driving licence

Job description

Citygate Automotive Limited is seeking an Accredited Regional Master Technician to provide high-quality vehicle servicing and expert diagnostic support. You will guide and coach less experienced team members while travelling to Citygate locations as needed in the Watford, Ruislip and St Albans region.

The role emphasizes customer-focused service delivery, adherence to manufacturer requirements, and ongoing professional development for the team.