Regional Manager - West Midlands

ScS; West Midlands; Remote; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Company Car or Car Allowance

Employee discounts platform

Colleague Discount

Career progression

Long service awards

Enhanced parental leave

Employee Assistance Programme

Virtual GP

Salary finance scheme

Pension Scheme

Death in Service

Job summary

ScS is seeking a Regional Manager to lead the West Midlands region from a field-based role. You will provide strategic direction, coaching and leadership to Store Managers, driving sales, service and compliance across 12 stores.

You will travel across the region, champion company initiatives and ensure changes are implemented consistently with high standards for both customers and colleagues.

Qualifications

• Proven experience leading and developing teams across multiple retail locations or a geographically dispersed operation.
• Strong commercial, sales and P&L management experience with a track record of delivering against targets and KPIs.
• Ability to analyse business performance data and translate insight into actions and improvements.
• Strong people-management skills, including recruitment, coaching, performance management and development.
• Good understanding of retail operations, customer service, compliance and Health & Safety requirements.
• Strong communication, influencing and stakeholder-management skills.
• Strong organisational and problem-solving skills, with the ability to prioritise and manage competing demands.
• Proactive and accountable approach, with a focus on performance, customer service, compliance and continuous improvement.

Responsibilities

• Take overall accountability for delivering the region's key commercial, operational and people KPIs.
• Lead, coach and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability and results.
• Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management and retention.
• Drive sales and commercial performance across all stores, ensuring teams maximise opportunities and consistently deliver against business objectives.
• Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
• Champion and embed company initiatives, engaging teams through clear communication, coaching and visible leadership.
• Create and maintain warm, welcoming, safe and inclusive showroom environments for both customers and colleagues.
• Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives.
• Identify opportunities to improve business performance, systems and processes, leading and implementing sustainable change across the region.
• Use insight, data and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience.
• Ensure all stores operate in accordance with company policies, procedures and Health & Safety requirements, maintaining a culture of compliance and best practice.

Skills

Team leadership

Regional management

P&L management

Data analytics

Recruitment

Coaching

Stakeholder management

Health & safety

Operational excellence

Customer service

Tools

None

Job description

Description

We are looking for a Regional Manager to join our team and lead our West Midlands region. This is an exciting opportunity for an ambitious leader who thrives in a fast-paced retail environment.

Department

Retail

Location

Field Based

Compensation

£70,000 plus bonus

Description

We are looking for a Regional Manager to join our team and lead our West Midlands region. This is an exciting opportunity for an ambitious leader who thrives in a fast-paced retail environment.

As a Regional Manager, you will provide visible leadership, strategic direction and effective coaching to Store Managers and their teams, driving sales, customer service, operational excellence and compliance across all 12 stores.

Working closely with key stakeholders across the business, you will champion our values, drive operational excellence and ensure decisions are made with both our people and customers at the heart of everything we do.

You will also ensure changes, initiatives and operational requirements are implemented consistently, compliantly and within agreed deadlines and maintaining high standards across the region.

This role will include travel across the region.

What does the role involve?

• Take overall accountability for delivering the region's key commercial, operational and people KPIs.
• Lead, coach and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability and results.
• Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management and retention.
• Drive sales and commercial performance across all stores, ensuring teams maximise opportunities and consistently deliver against business objectives.
• Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
• Champion and embed company initiatives, engaging teams through clear communication, coaching and visible leadership.
• Create and maintain warm, welcoming, safe and inclusive showroom environments for both customers and colleagues.
• Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives.
• Identify opportunities to improve business performance, systems and processes, leading and implementing sustainable change across the region.
• Use insight, data and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience.
• Ensure all stores operate in accordance with company policies, procedures and Health & Safety requirements, maintaining a culture of compliance and best practice.

Who are we looking for?

• Proven experience of leading and developing teams across multiple retail locations or a geographically dispersed operation.
• Strong commercial, sales and P&L management experience, with a track record of delivering against targets and KPIs.
• Ability to analyse business performance data and translate insight into effective actions and improvements.
• Strong people-management skills, including recruitment, coaching, performance management and development.
• Good understanding of retail operations, customer service, compliance and Health & Safety requirements.
• Strong communication, influencing and stakeholder-management skills, with the ability to work effectively across all levels of the organisation.
• Strong organisational and problem-solving skills, with the ability to prioritise and manage competing demands.
• Proactive and accountable approach, with a focus on performance, customer service, compliance and continuous improvement.

What’s in it for you?

• 33 days holidays including bank holidays
• Company Car or Car Allowance
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service