Regional Manager - West Midlands

Toolstation Limited; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Toolstation Limited in the West Midlands is seeking a Regional Manager to lead 30 stores and drive sales, customer service and operational excellence across a busy retail patch. You will develop people, implement change quickly, and partner with teams to optimise performance while maintaining safety and loss prevention.

This is a hands-on leadership role in a dynamic, omni-channel retail environment. If you can live in the patch and scale growth across multiple sites, you could shape the

Qualifications

• 3+ years of multi-site retail management experience.
• Proven ability to grow sales and manage P&L.
• Strong customer-centric mindset and relationship building.
• Excellent communication across all levels.

Responsibilities

• Lead 30 stores across West Midlands to deliver sales and performance targets.
• Drive talent development and succession planning across the region.
• Oversee store operations, health & safety, stock integrity and cash handling.
• Collaborate with Recruitment and Supply Chain for smooth operations.

Skills

Multi-site management

Customer focus

Communication

Adaptability

Leadership

Job description

What you'll do

Regional Manager

West Midlands - to be successful, you'll need to live on patch and be used to working this geography in a multi-site retail role.

Toolstation is one of the UK’s fastest growing retailers with a wave of impressive sales behind us. But we’re not resting on our laurels. Our Trade and DIY customers are working smarter and we need to be agile in how we serve them and that means scaling fast and leading the transformation to become a true omni channel retailer. We will continue to challenge and disrupt the market and now we have an opportunity for a highly commercial, multi-site retail manager to help continue our success.

You’ll take responsibility for a range of 30 stores throughout West Midlands, maximising sales and performance. You’ll review our trading propositions, standards and service, optimising customer relationships and continuing to build upon our customer obsessed culture. Combining your passion for people and customers with your operational excellence and leadership quality, you’ll quickly identify areas for continuous improvement and work collaboratively across the business to deliver the best commercial outcomes.

You won’t just focus on short term goals, you will drive our talent and people agenda, ensuring that change happens quickly but we continue to build succession plans at all levels to set up the regions for long term growth and future success

Day-to-day

Commercial. You will drive customer retention and growth, inspiring performance and implementing sales initiatives, with an eye focused firmly on opportunity, costs and the bottom line. You’ll take ownership of the Trade/CRM proposition, directly influencing the pentration of trade customers.

Operational Excellence. You lead by example with full knowledge of Store process and procedures, maintaining accurate reporting across all business activities and ensuring every individual under your remit is working compliantly to meet our operational standards. That involves managing top tier stores, health and safety, security, cash, stock integrity and shop floor and warehouse presentation.

Collaborating. From sharing new ideas and best practice across the business to Recruitment and Supply Chain, collaboration is key to ensure the smooth running of your operation.

Talent Development. Coaching your team to create an environment where staff development happens as a priority, any training needs or developmental issues are identified and resolved and PDPs are tailored and focused to support retention. You’ll be laying the foundations for a succession plan of future leaders across your patch. You’ll champion diversity and inclusion, demonstrating our core values and ensuring that people have a voice and are listened to.

Leadership. You inspire those around you, leading, motivating and creating an environment where engagement is key. Encouraging and driving your team towards success. You’ve done this before and are a proven and exceptional leader.

What you'll bring

• Multi-site management experience. You know the ins and outs of managing in a multi-site retail environment for at least 3 years, such as experience in employment law, profit and loss accountability, stock management and recruitment. Proven experience of building sales and performance is essential.
• Customer focus. You’ve proven success in building your customer base, ensuring customers remain at the heart of decision making and you’ll have NPS scores to prove it.
• Communication. As an exceptional communicator you are comfortable adapting your style when speaking to everyone from Store Assistants to Board Directors to members of the public in order to create positive engagement, no matter the subject. You can disarm people with your charisma and build productive, mutually beneficial relationships across the business.
• Adaptability. The only thing that is constant in a growth business is change and you are well versed in change ability, problem solving at pace, adapting and responding positively to situations and you’re cool but thrive under pressure.
• Yourself. Bring your whole self to work and let your true personality shine through.

What you'll get

Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools and in our network of almost 600 branches and distribution centres throughout the UK, we all work together to get the job done. And with plans to open many more branches this year, we always have opportunities for great retail professionals who want to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability