Regional Homeowner Account Manager – Holiday Lettings

Travel Chapter; Kendal; Remote; GBP 32,000 - 46,000; Full time

Job summary

Travel Chapter seeks a proactive Homeowner Account Manager to support the South Lakes portfolio from a home-based role with regular travel across Kendal, Ambleside and Windermere. You will manage ~180 properties, optimize listings, pricing and guest experiences, and drive bookings while maintaining strong homeowner relationships.

You will analyse data, communicate effectively, and implement improvements to sustain revenue growth and property quality across the region.

Qualifications

• Account management experience required.
• Ability to read data and translate insights into actions.
• Strong communication and influencing skills essential.

Responsibilities

• Grow bookings and revenue by optimizing property descriptions, photos and pricing.
• Build and maintain strong relationships with homeowners; provide regular updates and reviews.
• Improve property quality and portfolio performance with targeted upgrades and policy improvements.
• Collaborate with New Business to onboard owners and ensure smooth processes; maintain health, safety and welfare.

Skills

Account management

Data analysis

Communication

Customer focus

Time management

Problem solving

Sales mindset

Self-motivation

Regional knowledge

Driving licence

Tools

Excel

Outlook

Job description

Travel Chapter seeks a proactive Homeowner Account Manager to support the South Lakes portfolio from a home-based role with regular travel across Kendal, Ambleside and Windermere. You will manage ~180 properties, optimize listings, pricing and guest experiences, and drive bookings while maintaining strong homeowner relationships.

You will analyse data, communicate effectively, and implement improvements to sustain revenue growth and property quality across the region.