Regional Home Admissions Advisor

Hartford Care Limited; Springs Mire; Presencial; GBP 36.000 - 54.000; Jornada completa

Descripción de la vacante

Hartford Care Limited is seeking a Regional Home Admissions Advisor to drive occupancy, develop referral relationships and ensure smooth move-ins across our homes.

Reporting to the Sales Director, you will promote the Hartford Care brand, build links with Local Authorities, CCGs and CHC teams, and guide families through important decisions.

You will manage enquiries, forecast conversions, plan community events, train home teams and produce regular sales reports to shape plans.

Formación

• Proven sales and marketing track record.
• Excellent written, verbal and interpersonal communication.
• Knowledge of the health and social care sector.
• Proficient with MS Office and sales tools.
• Flexible working hours including some evenings and weekends and some travel.

Responsabilidades

• Identify and pursue new sales opportunities to keep occupancy high and meet targets.
• Handle enquiries, brochure requests, calls and online leads promptly and professionally.
• Build relationships with families, carers, Local Authorities, CCGs, CHC and local communities.
• Manage the enquiries pipeline (FOUND database) and forecast conversions.
• Oversee move-ins with care teams and ensure paperwork is complete.
• Visit every new resident within 24 hours, then at 1 week and 4 weeks, gathering feedback.
• Plan and host events, networking opportunities and wellbeing programmes.
• Support and train home teams to deliver strong sales outcomes.
• Produce regular sales and marketing reports and shape plans with your line manager.
• Manage sales and marketing budgets efficiently.

Conocimientos

Sales & marketing

Communication skills

Health & social care knowledge

MS Office

Educación

Marketing or sales degree or equivalent experience

Herramientas

Microsoft Office Suite

Descripción del empleo

Hartford Care is looking for a Regional Home Admissions Advisor to drive occupancy, grow referral relationships and make sure every new resident has a smooth, reassuring move-in.

Reporting to the Sales Director, you'll promote our homes and the Hartford Care brand, build strong links with Local Authorities, CCGs and CHC teams, and guide families through one of the most important decisions they will make.

What you'll be doing

• Identifying and following up new sales opportunities to keep occupancy full and exceed targets
• Handling enquiries, brochure requests, calls and online leads promptly and professionally
• Building relationships with families, carers, Local Authorities, CCGs, CHC, multi-disciplinary teams and local communities
• Managing the enquiries pipeline (FOUND database) and forecasting when prospects are likely to convert
• Overseeing resident move-ins, working with care teams and making sure paperwork is complete
• Visiting every new resident within 24 hours, then at 1 week and 4 weeks, and gathering family feedback
• Planning and hosting events, networking opportunities and community activity and wellbeing programmes
• Supporting and training home teams to deliver great sales outcomes
• Producing regular sales and marketing reports, and helping shape sales plans with your line manager
• Managing sales and marketing budgets efficiently

Essential

• A proven sales and marketing track record with results to show for it
• Excellent written, verbal and non-verbal communication and interpersonal skills
• Knowledge of the health and social care sector
• Confident with Microsoft Office (Excel, PowerPoint, Word, Outlook) and other sales and marketing IT tools
• A flexible approach to working hours, including occasional evenings and weekends, and some travel

Desirable

• Experience delivering high-quality, relationship-centred care
• Previous experience in a large social care setting
• Leadership and management skills
• A marketing or sales degree, or equivalent experience