Regional Guest Services Manager

Portico; Manchester; On-site; GBP 45,000; Full time

Job summary

A leading company in hospitality is seeking a Regional Guest Services Manager based in Manchester. The role entails overseeing service teams and ensuring exceptional guest experiences across various locations. Ideal candidates should possess solid experience in senior management, stellar communication skills, and proficiency in team leadership, with a focus on operational excellence.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Proven experience in managing large teams in corporate or five-star hospitality environments.
• Strong HR and management background.
• A creative mind that thrives on improving service effectiveness.

Responsibilities

• Oversee Welcome Teams across multiple locations.
• Deliver five-star service standards consistently.
• Develop and implement effective service processes.

Skills

Time Management

People Skills

Communication Skills

Leadership

Job description

Regional Guest Services Manager

3 days ago Be among the first 25 applicants

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a Regional Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm.

Reporting into the Guest Services Manager for the south, The Successful Regional Manager for the north will oversee our Welcome Teams and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our Glasgow, Edinburgh, Birmingham, Leicester, Manchester, Liverpool, Sheffield and Leeds based teams.

Hours: 40 hours per week, as required

Salary: £45,000

Location: The successful candidate for this position can be based out of Manchester. However, travel to all locations will be necessary.

Qualifications

The Regional Manager will be an experienced Senior Manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to assist and develop our people.

Alongside their HR and management experience, the Regional Manager will need to demonstrate excellent time management skills to find the perfect balance between their management duties and operational duties.

Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account is always market leading!

Excellent people and communication skills will also be essential to the successful candidate, as they will need to create and maintain excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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