Regional Fire & Security Operations Manager

Dalkia UK; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Job summary

Dalkia UK seeks a regional operations leader to oversee the Fire and Security Service for its Glasgow branch. You will manage client relationships, SLAs, and a team of client managers and field operatives to deliver top-tier service.

Focus on safety, cost control, and continuous improvement while coordinating with projects and other departments to align delivery with client needs and regulatory requirements.

Qualifications

• Experience in managing teams and senior stakeholders.
• Proven ability to deliver high-quality customer service.
• Understanding of supply chain and field operations.
• Knowledge of health, safety and environment management.

Responsibilities

• Be responsible for all Customers in the region and ensure five-star service.
• Control maintenance and repair service for clients in the region.
• Manage all service field staff within the region.
• Ensure compliance with fire, health & safety and environmental regulations.
• Allocate service works and review performance to meet targets.
• Provide support to the Operations Manager and conduct progress meetings.

Skills

Management experience

Customer service

Supply chain

Health & safety

Tools

Microsoft Outlook

Microsoft Word

Excel basics

Job description

Dalkia UK seeks a regional operations leader to oversee the Fire and Security Service for its Glasgow branch. You will manage client relationships, SLAs, and a team of client managers and field operatives to deliver top-tier service.

Focus on safety, cost control, and continuous improvement while coordinating with projects and other departments to align delivery with client needs and regulatory requirements.