Regional Field Support Agent

FoodHub; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

FoodHub in Birmingham is seeking a capable IT support professional to troubleshoot and diagnose issues remotely, join a rotation for out-of-hours calls, and perform maintenance on EPOS systems.

You will train users, assist group employees, and help drive customer satisfaction while selling related products when appropriate.

Qualifications

• Excellent communication and customer-facing skills.
• Self-motivated, able to use own initiative and confidence to question.
• Effective team worker and able to deal and work with people of all levels.
• Proactive with good problem-solving skills.
• Excellent organisation and time management skills to meet set targets and deadlines.
• Working collaboratively with internal technical and project teams to solve customer issues.

Responsibilities

• Liaising with customers to troubleshoot and diagnose issues remotely
• Answering calls out of hours on a rota basis
• Applying fixes and performing maintenance tasks on customer EPOS systems
• Training external or internal users of all levels to use our software and systems
• Provide IT technical support and assistance to group employees.
• Selling merchandise and other products to existing clients.
• Excellent communication and customer-facing skills.
• Self-motivated, able to use own initiative and confidence to question.
• Effective team worker and able to deal and work with people of all levels.
• Proactive with good problem-solving skills.
• Excellent organisation and time management skills to meet set targets and deadlines
• Working collaboratively with internal technical and project teams to solvecustomer issues

Skills

Customer support

Troubleshooting

Communication

Time management

Problem-solving

Teamwork

Self-motivation

Job description

Birmingham, United Kingdom | Posted on 29/07/2026

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

• Liaising with customers to troubleshoot and diagnose issues remotely
• Answering calls out of hours on a rota basis
• Applying fixes and performing maintenance tasks on customer EPOSsystems
• Training external or internal users of all levels to use our software andsystems
• Provide IT technical support and assistance to group employees.
• Selling merchandise and other products to existing clients.
• Excellent communication and customer-facing skills.
• Self-motivated, able to use own initiative and confidence to question.
• Effective team worker and able to deal and work with people of all levels.
• Proactive with good problem-solving skills.
• Excellent organisation and time management skills to meet set targets anddeadlines
• Working collaboratively with internal technical and project teams to solvecustomer issues