Regional Field Service Manager – Remote Options & Car Allowance

YouFibre Limited; Cambridge; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Holiday allowance

Birthday leave

Pension scheme

Phone allowance

Healthcare plan

Cycle to work

EAP

PPE & uniform

IT equipment

Remote work

Gym discount

Employee discounts

Company events

Travel expenses

Free broadband

Life assurance

Referral bonus

Career development

Zusammenfassung

YouFibre Limited in Cambridge is seeking a Regional Field Service Manager to lead field engineering operations across the region and ensure high standards of service delivery. The role requires hands-on leadership with regular field presence and direct engineer support.

The successful candidate will have a strong technical background in fibre broadband, networking, Wi‑Fi and in-home connectivity, and will coach engineers to resolve complex issues in real time.

Qualifikationen

• Strong technical background in fibre broadband, networking and in-home connectivity.
• Ability to troubleshoot complex residential broadband issues.
• Experience coaching engineers and providing on-site support.

Aufgaben

• Act as the first point of contact for all engineers and own all aspects of the Field Service operation within the region.
• Provide on-site technical support for escalated or complex cases as required.
• Conduct regular on-site engineer audits to ensure quality and compliance including vehicle, stock, and uniform inspections.
• Take ownership of all escalated field service cases within the region.
• Troubleshoot complex networking, Wi‑Fi and in-home connectivity issues with CPE and customer devices.

Jobbeschreibung

YouFibre Limited in Cambridge is seeking a Regional Field Service Manager to lead field engineering operations across the region and ensure high standards of service delivery. The role requires hands-on leadership with regular field presence and direct engineer support.

The successful candidate will have a strong technical background in fibre broadband, networking, Wi‑Fi and in-home connectivity, and will coach engineers to resolve complex issues in real time.