Field Service Engineer - Grantham

YouFibre Limited; Grantham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday day off

Pension match up to 8%

Phone allowance

Healthcare plan

Cycle to work

Employee assistance

PPE provided

IT equipment provided

Remote working

Gym discounts

Retail discounts

Company events

Travel expenses

Free broadband in area

Life assurance 4x salary

Referral bonus

Career development

Job summary

YouFibre Limited is seeking a Field Service Engineer to install and configure Wi‑Fi networks at customer sites across the UK. You will diagnose connectivity issues, perform on‑site surveys, and ensure high performance of wireless networks while providing excellent customer service.

The role requires hands‑on experience with routers, extenders, and Ethernet cabling, plus strong communication skills. A company van is provided and remote working is not the primary mode of work.

Qualifications

• Strong understanding of Wi‑Fi technology and networking principles.
• Hands-on experience with installation, configuration and troubleshooting of Wi‑Fi networks.
• Excellent communication and interpersonal skills to explain technical concepts.

Responsibilities

• Install and configure Wi‑Fi networks, including routers, extenders and related equipment.
• Diagnose and resolve issues related to Wi‑Fi connectivity and performance.
• Manage Wi‑Fi network performance, channel selection, signal strength and interference.

Skills

Wi‑Fi technology

Installation & configuration

Troubleshooting

Customer service

Problem solving

Networking basics

Education

Networking certs

Telecom training

Tools

Ethernet cable fabrication

Job description

Position

Field Service Engineer

Location: Bourne

Hours: Full time, Shift Pattern - 5 days - (Tuesday to Saturday 08:30 - 5.30pm )

Salary: £32,000 plus Company Van

Department: Field Services

Compensation

£32,000 / year

Description

YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we're on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible. We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps! Customer happiness is our number one priority! Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services. Just check out our Trustpilot score!

Key Responsibilities

• Installation and Setup: Install and configure Wi‑Fi networks, including routers, extenders and other related equipment.
• Troubleshooting: Diagnose and resolve issues related to Wi‑Fi connectivity and performance..
• Network : Wi‑Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
• Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
• Site Surveys: Conduct on‑site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate.
• Maintenance: Perform routine maintenance and firmware updates on Wi‑Fi equipment to ensure optimal performance and security.
• Product Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers.
• Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.

Skills, Knowledge and Expertise

• Technical Expertise: Strong understanding of Wi‑Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
• Experience: Previous experience as a Wi‑Fi technician or in a similar role. Hands-on experience with installation, configuration, and troubleshooting of Wi‑Fi networks is highly desirable.
• Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical customers.
• Problem‑Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
• Education: Technical certifications or training in networking or telecommunications are preferred.
• Ethernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.

Why our people love working with us?

• 25 days holiday plus bank holidays
• Birthday Day Off
• Pension scheme that matches your contribution up to 8%
• Phone allowance
• Health care cash plan
• Cycle to work
• Employee assistance programme
• PPE and Uniform provided
• IT equipment provided
• Remote working
• Discounted Gym memberships
• Retail offers - discounts from recognisable brands
• Company Events
• Travel expenses paid
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary
• Colleague referral scheme of £500
• Continuous development and long-term career prospects