Regional Field Service Manager, Buses & Coaches

Alexander-Dennis; Scotland; On-site; GBP 55,000 - 75,000; Full time

Job summary

Alexander Dennis in Scotland is seeking a Regional Service Manager to lead service delivery across the region and act as the senior escalation point, ensuring outstanding aftermarket support and maximum vehicle availability. You will lead a field-based team, manage operator relationships, analyse performance data, and balance safety with customer needs and commercial outcomes.

This role requires deep knowledge of heavy vehicle service environments and a proven ability to drive service

Qualifications

• Experience leading regional service delivery in heavy vehicle environments.
• Strong stakeholder management and decision-making under pressure.
• Ability to analyse performance data and drive service improvements.

Responsibilities

• Lead regional service delivery and aftermarket support.
• Manage field-based team and relationships with operators.
• Drive service performance, improve fleet availability and reliability.
• Grow aftermarket opportunities and resolve escalated issues.

Skills

Leadership

Heavy vehicle service experience

Stakeholder engagement

Field-based team management

Job description

Alexander Dennis in Scotland is seeking a Regional Service Manager to lead service delivery across the region and act as the senior escalation point, ensuring outstanding aftermarket support and maximum vehicle availability. You will lead a field-based team, manage operator relationships, analyse performance data, and balance safety with customer needs and commercial outcomes.

This role requires deep knowledge of heavy vehicle service environments and a proven ability to drive service