Regional Service Manager

Alexander Dennis Limited; Scotland; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced parental benefits

Job summary

Alexander Dennis Limited in Scotland is seeking a Regional Service Manager to lead aftermarket service delivery across the region. You will manage a field-based team, act as the senior escalation point, and work with operators to improve fleet availability and customer satisfaction.

The role requires strong leadership in heavy vehicle service environments and the ability to engage senior stakeholders while balancing safety and commercial outcomes.

Responsibilities

• Lead service delivery across the regional footprint to maximise vehicle availability and uptime.
• Act as senior escalation point for complex issues, coordinating field-based teams.
• Analyse performance data and drive improvements in aftermarket support and customer satisfaction.

Job description

Job Title: Regional Service Manager (Internal Applications Only)

Location: Scotland (Field Based)

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.

We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As Regional Service Manager, you will lead service delivery across your region, ensuring our customers receive outstanding aftermarket support. Acting as the senior escalation point, you’ll manage relationships with operators, drive service performance, and lead a field‑based team to maximise vehicle availability and customer satisfaction. You’ll combine technical expertise, commercial awareness, and leadership to resolve complex issues, improve fleet reliability, and grow aftermarket opportunities.

What We’re Looking For

We’re looking for a strong leader with significant experience in heavy vehicle service environments (bus, coach, or HGV). You’ll bring deep technical knowledge, a customer‑first mindset, and the ability to manage regional operations and remote teams effectively. A confident communicator, you’ll engage senior stakeholders, analyse performance data, and make sound decisions under pressure, always balancing safety, customer needs, and commercial outcomes.

Bonus if you have

• Experience within a bus or coach OEM or Tier 1 supplier
• Exposure to electric or zero‑emission fleets in operation
• Experience supporting diverse operators (public, private, independent)
• Involvement in fleet introductions or mobilisation projects
• Knowledge of UK public transport or franchising environments

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on [phone] or send an email to [e-mail]