Regional Field Service Leader – Buses & Coaches

Alexander Dennis; Scotland; On-site; GBP 65,000 - 90,000; Full time

Job summary

Alexander Dennis is seeking a Regional Service Manager (internal applications only) in Scotland. This field-based role leads regional service delivery, maintains outstanding aftermarket support, and acts as the senior escalation point for operator relationships to maximise vehicle availability and customer satisfaction.

You will apply technical knowledge, commercial awareness, and leadership to resolve complex issues, improve fleet reliability, and expand aftermarket opportunities while guiding

Qualifications

• Significant leadership experience in service delivery for heavy vehicles (bus/coach/HGV).
• Proven ability to manage regional operations and remote teams.

Responsibilities

• Lead service delivery across the region to ensure outstanding aftermarket support.
• Act as the senior escalation point and manage relationships with operators.
• Drive service performance and lead field-based team to maximise vehicle availability and customer satisfaction.
• Combine technical expertise, commercial awareness and leadership to resolve complex issues and grow aftermarket opportunities.

Skills

Leadership

Service management

Stakeholder engagement

Job description

Alexander Dennis is seeking a Regional Service Manager (internal applications only) in Scotland. This field-based role leads regional service delivery, maintains outstanding aftermarket support, and acts as the senior escalation point for operator relationships to maximise vehicle availability and customer satisfaction.

You will apply technical knowledge, commercial awareness, and leadership to resolve complex issues, improve fleet reliability, and expand aftermarket opportunities while guiding