Regional End User Technical Support Engineer

NHS Blood and Transplant; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working options (where role</

27 days annual leave + 2 RH bank hols

Job summary

NHS Blood and Transplant is seeking a Regional End User Technical Support Engineer to keep IT services running across multiple sites. You will install, configure, and support hardware, software, and clinical‑critical systems, providing both face‑to‑face and remote assistance to colleagues.

Working in a fast‑paced, customer‑focused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose.

Qualifications

• Experience in a customer-focused IT support environment.
• Experience with Microsoft Office 365 including Windows 7/10.
• Experience working to a Service Level Agreement (SLA).
• Experience and understanding of supporting Thin Client Citrix environments.

Responsibilities

• Install, configure and support IT hardware, software and systems across NHSBT sites.
• Provide regional incident support for IT services and manage incidents under SLAs.
• Work face-to-face and remotely to understand and address IT needs and issues.
• Perform tasks essential to provisioning and maintaining IT systems.
• Provide technical expertise by participating in/expert groups, weekly reviews, and project meetings.
• Represent the Directorate at centre-based meetings and working groups.

Skills

Customer-focused IT support

Microsoft Office 365

Service Level Agreements

Thin Client Citrix environments

Education

Degree in computing

Driving licence (UK)

CPD/continuous professional development

Tools

Citrix

Microsoft Office 365

Job description

Regional End User Technical Support Engineer

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

Job Summary

As a Regional End User Technical Support Engineer, you will play a key role in keeping NHS Blood and Transplant’s IT services running smoothly across multiple sites. You will install, configure, and support a wide range of hardware, software, and clinical‑critical systems, providing both face‑to‑face and remote assistance to colleagues.

Working in a fast‑paced, customer‑focused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose. Through your technical expertise and clear communication, you will help colleagues deliver life‑saving services every day, while contributing to service improvement, projects, and the overall resilience of NHSBT’s IT infrastructure.

Main duties of the job

Your responsibilities will include:

• You will be required to install, configure and support IT hardware, software and systems across all of our NHSBT sites.
• You will provide regional incident support for IT services to all our customers, managing the incidents, including using Customer Service Desk software, and balancing priorities and resources to ensure the best possible outcome for each customer and NHSBT.
• You will work face to face and remotely with our staff, understanding their immediate and upcoming IT requirements and issues, and providing advice and support on the most appropriate solutions, in accordance with our policies.
• You will be required to perform tasks essential to the provision and maintenance of IT systems.
• You will provide technical expertise through participating in, and chairing, expert groups, weekly team call reviews and project meetings.
• You will represent the Directorate at centre-based meetings and working groups.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will be required to take part in an out of hours on call rota that could include some weekend work.

About You

Experience and Knowledge

• Experience of working in a similar customer‑focused IT support environment
• Experience of providing support with Microsoft Office 365 including Windows 7 and 10
• Experience of working to a Service Level Agreement
• Experience and understanding of supporting Thin Client Citrix environments

Qualifications and Training

• Degree in computing, or equivalent experience
• Possess a valid driving licence, allowing you to drive in the UK
• Evidence of continuous professional development

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well‑led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

Next steps

This vacancy will close at 23:59 on Sunday 4 October 2026. This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.

Interviews are anticipated to be held on Tuesday 20 and Wednesday 21 October 2026, subject to confirmation.

For informal enquiries please contact the End User Team at [e-mail].