Regional End-User Device Administrator

WPP Media; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

WPP Media is hiring an End User Device Administrator to manage the lifecycle and governance of corporate mobile devices across the EMEA region. The role ensures devices are procured, configured, secured and retired in line with security and policy standards, working with Finance, Security, Procurement and Telco partners.

The position is on-site five days a week across the London region. You will own device provisioning, lifecycle reporting, and vendor coordination, while maintaining accurate

Qualifications

• Experience in management and administration of enterprise IT hardware estates, preferably mobiles.
• Understanding of iOS and Android device configuration, security, and lifecycle management.
• Experience administering mobile lines/SIMs with telco providers.
• Strong troubleshooting skills and user focused support experience.
• Ability to manage asset inventories and maintain accurate documentation.
• Experience in financial analysis and collating management information reporting
• Knowledge of MAM policies, conditional access, and enterprise mobile security frameworks.
• Experience in large, multitenant or multi OpCo environments.
• Understanding of corporate procurement and vendor management.
• Detail oriented with excellent organisational skills.
• Strong skills across core M365 product suite, particularly Excel and PowerPoint, and Service-Now
• Strong communication and stakeholder management capabilities.
• Proactive, with a continuous improvement mindset.
• Able to work with international teams across time zones.
• Comfortable balancing security, usability, and operational efficiency.

Responsibilities

• Process and validate mobile device requests in line with corporate policies and eligibility criteria.
• Coordinate device ordering, shipping, and activation with Telco partners and suppliers.
• Ensure new devices are registered in Apple Business Manager or Android Zero Touch before deployment.
• Support SIM provisioning, number assignment and phone line activation.
• Manage mobile contracts, upgrades, replacements, and deactivations.
• Liaise with carriers for escalations, billing queries and network issues.
• Identify, respond and challenge high/exceptional usage as appropriate.
• Work with partners and local Tech Ops colleagues to maintain an accurate inventory of mobile devices.

Job description

WPP Media is hiring an End User Device Administrator to manage the lifecycle and governance of corporate mobile devices across the EMEA region. The role ensures devices are procured, configured, secured and retired in line with security and policy standards, working with Finance, Security, Procurement and Telco partners.

The position is on-site five days a week across the London region. You will own device provisioning, lifecycle reporting, and vendor coordination, while maintaining accurate